Westerdam Review

A good trip that could have been better

Review for the Panama Canal & Central America Cruise on Westerdam
User Avatar
travelpa
2-5 Cruises • Age 80s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Apr 2014

this was our 4th cruise with HAL our first on the Westerdam, staying at the recommended hotel the evening before we though this would be the easy way for embarkation, instead it was confusing and the women organising the transfers etc. were unhelpful and rude and more interested in the larger groups travelling together than us as a couple, however eventually we did board the transfers and then the ship but sadly too late for the mariners lunch, our luggage arrived promptly and the cabin although smaller than what we had had on the Ryndam was in a nice position and very clean and comfortable although we had requested a sharps disposal unit which never did arrive! our cabin steward there to greet us and there was always fresh fruit and ice daily, really couldn't have asked for better service.

we chose to eat mainly at the Lido and the food there was of good quality and plenty of selections, the snack bar near the pool made really good hamburgers and we often settled for those for lunch, we enjoyed room service for breakfast a few time and that was excellent always on time and everything correct with our order, we did eat in the main restaurant but found the Lido more to our liking.

we took an optional tour at every port visited and found most of them excellent, these I had booked on line before we left, however I must say the girls at the excursion counter really were not very helpful and in fact we found them to be very rude, and uncaring especially as the cruise neared it's end, it was as though Oh well this cruise is over we don't need to see to your needs. The main person here actually ignored my wife when she was standing there waiting for service at 9am actually lent over in front of my wife and switched off the screen that said the counter opened at 9 and walked away when asking a passing crew member what was the time they would open she was told Oh the girls have gone for breakfast come back at 10 not really good enough!!

Cabin Review

Cabin clean and comfortable with plenty of storage veranda a little smaller that what we had had on the Ryndam but a nice place to sit out and have breakfast, this cabin in a really good position midship and close to the lifts.

previous reviewnext review

Find a Westerdam Cruise from $249

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.