Celebrity Reflection Review

Celebrity takes suite service to a whole new level!

Review for Transatlantic Cruise on Celebrity Reflection
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russg140
10+ Cruises • Age 60s

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Sail Date: Apr 2014

We booked a Signature Suite to celebrate a special birthday. Prior to sailing we learned about Celebrity's new initiatives to improve the experience of Suite guests and while some of these "perks" won't be introduced until 2015 some of the "Go 1-2-3!" program were offered. These "perks" and the accompanying service provided by the staff made this cruise beyond extraordinary, and the added value completely outweighed the additional expense many times over.

We waited a while for check-in, probably more than we would have thought. While we were waiting one of noticed that certain passengers were provided with a light blue "folder"/room key holder and were curious as to what that was. When the staff member handling our check-in returned from collecting our room keys we soon found out: with a slight nod of her head she introduced us to one of the ship's Butler's (Avril) who was to escort us onboard to Michael's Club (more on Michael's in a bit) where we could await our Suite to be ready and enjoy some champagne and light refreshments. Key's in his hand we proceeded to board, but upon scanning our keys we were told they were not working properly and we would need to go to Guest Relations to have new ones made. Without missing a beat Avril said, "No. I'll take care of that for you. Please follow me." after which we were taken to Michael's, sat and quickly offered something to drink. Avril left with our keys and returned shortly with our new keys in hand - no need to wait in line at GR. This would become the level of service we would be provided throughout the entire cruise.

I have reviewed the Signature Suite under the "Cabin Review" section of CC, as well as descriptions of our experiences in the ports we visited under the "Ports Review" section. Please refer to these areas of CC for more information. However, suffice it to say our Butler Nash (who is also the Head Butler for the Reflection) and our room attendants Michelle and Basu provided outstanding service throughout the cruise.

Cabin Review

Celebrity's Signature Suite is nothing short of exceptional! You can check out my video of the cabin on You Tube by searching for Signature Suite.A frosted door allows access to the private hallway only to guests booked into the Signature and Reflection Suites. This was wonderful because it eliminated the sounds of people walking up and down the corridor.The cabin itself is laid out very well, with high ceilings that make the rooms bright and airy. The balcony features a table with two chairs and "ottomans" and a spa/jacuzzi tub. Best of all the tub also has rain showerhead to allow guests to take an outdoor shower - this is a first in the cruise industry to the best of my knowledge and a feature we used almost every day. The bedroom has a king sized bed, dressing area and a very large closet. The bathroom has a single sink vanity, great lighting, plenty of counter and cabinet space, and a large jacuzzi/shower, over which is a large window that looks into the bedroom and beyond to the verandah that can be "frosted" with the push of a button for privacy.The Suite "perks" include two full sized bottles of your choice of alcohol (they provide Absolut and Dewars that you can change through your Butler), a complimentary bottle of champagne, access to Michael's Club (a Suite only venue), use of the Michael's Club concierge, complimentary dinner at a specialty restaurant, priority seating at all shows, priority disembarkation/tendering, and more.Once you stay in the Signature Suite it may be hard to stay anywhere else!

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