We are Diamond Plus so, needless to say, we have sailed on Royal Caribbean many times and have always loved it! Obviously we have never cruised during Holy Week and spring break for Mexico, but we will never make that mistake again!
First, it seems like security decided to take their lunch break when everyone was trying to get onboard so we all had to wait in a very long line for over an hour. Once onboard everything seemed OK until we tried to go for dinner. We had MyTime dining and I had made reservations online before we ever left home. When we went down for dinner there was a line for 'those with reservations' and those without. The line 'with' reservations was terribly long so I went to the other line which was rather short and we got seated rather quickly. Strange! It was like that every night! And I thought they said 'no shorts in the dining room'. Well, it didn't apply evidently to a lot of the passengers from Mexico who came dressed as they pleased and ignored the dining hours. I guess RCCL didn't want to offend anyone but why have rules if they aren't inforced for everyone?
The worst part was on our last day. Those who were doing the self assist were to let the ship know so time slots could be allocated. We were supposed to be in a lounge on deck 4 at 9:00 for assistance since my husband was in a wheelchair. We left our cabin at 9 and got on the elevator which took us to deck 4 but when the doors opened we were unable to get off due to all the people in line with all their big bags! We stayed on the elevator going up and down until their was finally a little space for us to get off on deck 4. Horrible and a big safety issue!!!
We loved our accessible Junior Suite. It was spacious and large enough to have a scooter and a wheelchair!