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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Nice crew, poor ship

Norwegian Jewel Cruise Review by cnlindgren

0 people found this helpful
Trip Details
  • Sail Date: Apr 2014
  • Destination: the Panama Canal & Central America

My wife and I looked forward to cruising the Panama Canal. We chose the NCL Jewel because my wife had never been to New Orleans and we figured we could kill two birds by sailing from there. We also wanted to try Freestyle Cruising since our previous cruises had on the more traditional RCCL line ships.

Although the food in the premium restaurants we tried was very good, the main restaurants and buffet we re just mediocre. But it was about what we expected from a mid - grade cruise line. The mini suite was a little smaller than RCCL's but the balcony was just a bit larger so the room was very comparable.

On board activities were about as expected and the shows were well done. One caveat - NCL nickel and dimes just about everything so be prepared to pay extra for nearly everything.

The huge problem came about on the fourth day and it basically ruined the rest of the cruise for us. We were on the pool deck that morning and when we went back to our room there were crewmen in the next stateroom dressed in hazmat gear, including suits, head covers and respirators working on something in the room. I could see the cover from the side of the bathtub leaning against the wall in the hallway outside the room and also saw a crewman spraying something in the room. That process was partially repeated the following week - we saw more crewmen with respirators spraying something in that room.

The night after the first incident, my wife and I had trouble sleeping because we were coughing almost constantly. These symptoms continued for the duration of the cruise. In fact we are still sick 3 days after disembarkation. After the second incident, I questioned someone at the Customer Service desk about what the crewmen were doing and why it appeared to affect our health. The woman called our room later with a story about them installing something. In full hasmat gear?

I had the opportunity to talk to the room's occupants on the last day of the cruise. They were unaware of the crew's work in their room and the woman said she was suffering from the same ailment starting around the same time.

Caveat Emptor!

cnlindgren's Full Rating Summary
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