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Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several people on our cruise that did not report their illness, self-quarantined because they were so ill they couldn't get out of their cabin. Several also developed the illness the day they left the ship or the next day. This affected the service of the crew as they were all pressed into service disinfecting the public areas. The crew slopped wet disinfecting fluid continuously on elevator walls, railings, tables, and any flat surface and left them to air dry. IT BECAME DISGUSTING. The biggest fiasco was the private island experience of Coco Cay. Passengers stood for 2 hours down corridors as lines formed to try and board the tender boats for the short trip to the island. Inexcusable. We ended going back up to the pool area and about 11:30 went to stand in line again. I believe we finally got onto the island about 12:45. We had to be back on the ship by 430. We used up about 45 minutes of that time standing in line to try and get some of the buffet lunch. The grilled hamburgers were soaking a trays of warm water during the wait - awful. The ribs were edible but only lukewarm. Our dining room experience was mediocre at best, poor service topped off by trying to sell us a book one dinner. First time cruising Royal Caribbean - most likely our last.

Norovirus nightmare

Grandeur of the Seas Cruise Review by mayaart

Trip Details
  • Sail Date: April 2014
  • Destination: Bahamas
Our departure was delayed several hours so they could do a thorough cleaning job as almost 6% of the passengers of the previous cruise "reported" their illness. I don't know how many went un-reported but I knew of several people on our cruise that did not report their illness, self-quarantined because they were so ill they couldn't get out of their cabin. Several also developed the illness the day they left the ship or the next day.
This affected the service of the crew as they were all pressed into service disinfecting the public areas.
The crew slopped wet disinfecting fluid continuously on elevator walls, railings, tables, and any flat surface and left them to air dry. IT BECAME DISGUSTING.
The biggest fiasco was the private island experience of Coco Cay. Passengers stood for 2 hours down corridors as lines formed to try and board the tender boats for the short trip to the island. Inexcusable. We ended going back up to the pool area and about 11:30 went to stand in line again. I believe we finally got onto the island about 12:45. We had to be back on the ship by 430. We used up about 45 minutes of that time standing in line to try and get some of the buffet lunch. The grilled hamburgers were soaking a trays of warm water during the wait - awful. The ribs were edible but only lukewarm.
Our dining room experience was mediocre at best, poor service topped off by trying to sell us a book one dinner.
First time cruising Royal Caribbean - most likely our last.
mayaart’s Full Rating Summary
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Cabin Review

Cabin 8544
Nice size cabin, tiny bathroom. Adequate storage but not enough hangers. Room steward was mediocre, sometimes not as clean or tidy as others, towel animals twice - come on for a JS. He finally brought our in-room coffee service and the third day and coffee appeared the next. It was removed before the last night of our cruise.
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