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Nordkapp Review

4.0 / 5.0
Editor Rating
44 reviews

ALL OUR LUGGAGE STOLEN FROM HURTIGRUTEN SHIP AFTER CHECK IN

Review for Nordkapp to the Baltic Sea
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vsgnorwich
10+ Cruises • Age 50s

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Additional details

Sail Date: Mar 2014
Cabin:

My husband and I, 2 English passengers, had all of our luggage stolen from a Hurtigruten ship after embarking at Bergen for the 12 day round trip. We feel we must highlight the incident and dangers to other current and future international passengers, who will naturally expect in 2014 a certain level of security. Global passengers do not expect when sold a cruise that anyone off the street can board a ship, steal passengers’ suitcases that have been left unsafe in corridors or in unlocked luggage stores and walk off the ship with the suitcases completely unchallenged. There is no security.

Hurtigruten are refusing to replace our stolen possessions, even after admitting that the suitcases were in their care and it is therefore their responsibility to put the situation right, as they were negligent by allowing a visitor to steal the 2 big suitcases and walk past the staff completely unchallenged.

Norway had previously been our favourite country and we had visited 9 times including a previous Hurtigruten round trip voyage 5 years ago. We have had a very stressful last 2 years with a job and house relocation and a sequence of failed attempts to buy a house. I have a brain tumour and my health has been deteriorating. We have got married recently and this was our honeymoon. Knowing Norway and the sailing schedule, we expected a relaxing, beautiful, stress free 12 day voyage.

Cabin Review

very small with extremely tiny shower room with hard,small,threadbare towels,nasty shower gel,sheets not changed for 12 days;

44 Helpful Votes

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