Our recent voyage on the Norwegian Dawn on April 6, 2014 out of Tampa, Florida, can ONLY be described as the worst cruise we have ever taken.
We were suite customers, category SC 2 bedroom penthouse. We love the suite experience, pampered, treated like your special and a genuine 1st class customer experience. Our expectations were high and excited as we entered the ship (no escort as described as a suite perk). There seemed to be a lack of maintenance in our suite. The balcony metal was rusting, the shower had cracked tiles with lots of glue. Entering our suite we found the bathtub faucet was leaking all over the master bath floor and the door latch to the master bedroom would not lock. We had to use a bungee to tie it closed throughout the entire cruise! We even had to put a towel in-between the doors to keep them from crashing together in the higher seas. We requested repairs but it did not appear that any were done the entire voyage. Also, several of the public restroom’s hand dryers did not work.
The first night was a surprising lobster dinner . Perhaps since most customers go to the buffet and this saves Norwegian quite a bit of money. We heard several complaints throughout the ship about this from other travelers. We were fortunate enough to receive the lobster dinner, most did not.
If the cabin had been maintained it would have been perfect for what we expected, except it was not.