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We booked this cruise at a pretty reasonable rate about 2 years out. Was looking to our first time cruising in an owners suite and being able to drive to the port (Galveston). It was also a family cruise and spring break! I took a while to write this because I wanted to reflect. I wrote a detailed live review on the forums, so this is just going to be the good and the bad in a quick synopsis. Oh, and also note that the ship just came out of a major refurbishment 2 weeks prior. Any problems are really just first world problems. I still enjoyed being away from home and I am booked on Royal again in August. However, I am exploring options with other cruise lines....something I never would have done before. Embarkation: Long line to get into port (arrive earlier?) and to park. No dedicated line for suite members (unlike Ft. Lauderdale). Was a bit disorganized inside, but took about 30 minutes to get through. Grade: B Ship appearance: She looked great! Fresh off refurbishment and it showed. Everything was sparkling clean. Grade: A Room: So the room was a good size and the amenities were great. However, they didn't update everything. They claim they touched "every inch" of the ship, but the wood work and mirrors in the room were looking pretty beat up. Mattress wasn't so comfortable and pillows were lumpy. Huge balcony though! And loved that the TV flipped around between living room and bedroom. Grade: B+ Room attendant: Awful. Wayans from Bali was awful. We didn't get service one day. The rest of the days he showed up in the late afternoon for the AM service and then late at night for turn down. He didn't clean all the areas (we had dust bunnies floating on the carpet). Very poor service. Grade: F Shows: Meh, as always the production shows are awful (this is subjective, but we heard many people saying the same thing). The guest entertainers were pretty good though. Grade: C Food: Quality - same as always. Just average, nothing outstanding in the MDR/Windjammer. Food in Giovanni's table was fabulous. We skipped dinner in the MDR several times because the menus were very boring. Breakfast in the MDR has gone so far downhill in the last 2 years (soggy french toast as one example). Service - Poor service in MDR. Long wait times for simple things like a water refill. FABULOUS service in Giovanni's. Grade: B (only because of Giovanni's) Concierge Lounge: Rico was amazing!!!! So attentive and willing to go above and beyond. The waiter was great too! Grade: A+ Diamond Lounge: It was OK. I preferred the concierge lounge even though there wasn't a view. Only because the D lounge was always crowded and I never ended up near a window anyhow. Grade: C Fun Stuff: Flowrider was cool to have. Didn't use it, but the one time that a family member wanted to and it was broken...but up and running within 30-45 minutes. Otherwise, we didn't really partake in that stuff. We didn't use the pool at all, but the movies at night at the pool were always full. Internet: They have unlimited wifi and it was decent. Well, slower than Allure, but I could still get work done. Grade: C (well, OK a B since it is a cruise ship lol) Guest Services: Fabulous!!! Were great at addressing our problems with our stateroom attendant. Grade: A+ Disembarkation: I can't even use the words to describe it....it was a mess. There was fog and we were delayed several hours. Employees were not enforcing anything. it was just a free-for-all mess. Grade: F Overall grade: C So it was just average. There weren't any real WOW moments, but it was a cruise. We will never cruise Galveston again due to the potential fog issues (we will only cruise Caribbean during winter/spring).  

Just an average cruise.

Navigator of the Seas Cruise Review by seaofwonder

Trip Details
We booked this cruise at a pretty reasonable rate about 2 years out. Was looking to our first time cruising in an owners suite and being able to drive to the port (Galveston). It was also a family cruise and spring break! I took a while to write this because I wanted to reflect. I wrote a detailed live review on the forums, so this is just going to be the good and the bad in a quick synopsis. Oh, and also note that the ship just came out of a major refurbishment 2 weeks prior. Any problems are really just first world problems. I still enjoyed being away from home and I am booked on Royal again in August. However, I am exploring options with other cruise lines....something I never would have done before.
Embarkation:
Long line to get into port (arrive earlier?) and to park. No dedicated line for suite members (unlike Ft. Lauderdale). Was a bit disorganized inside, but took about 30 minutes to get through. Grade: B
Ship appearance:
She looked great! Fresh off refurbishment and it showed. Everything was sparkling clean. Grade: A
Room:
So the room was a good size and the amenities were great. However, they didn't update everything. They claim they touched "every inch" of the ship, but the wood work and mirrors in the room were looking pretty beat up. Mattress wasn't so comfortable and pillows were lumpy. Huge balcony though! And loved that the TV flipped around between living room and bedroom. Grade: B+
Room attendant:
Awful. Wayans from Bali was awful. We didn't get service one day. The rest of the days he showed up in the late afternoon for the AM service and then late at night for turn down. He didn't clean all the areas (we had dust bunnies floating on the carpet). Very poor service. Grade: F
Shows:
Meh, as always the production shows are awful (this is subjective, but we heard many people saying the same thing). The guest entertainers were pretty good though. Grade: C
Food:
Quality - same as always. Just average, nothing outstanding in the MDR/Windjammer. Food in Giovanni's table was fabulous. We skipped dinner in the MDR several times because the menus were very boring. Breakfast in the MDR has gone so far downhill in the last 2 years (soggy french toast as one example).
Service - Poor service in MDR. Long wait times for simple things like a water refill. FABULOUS service in Giovanni's.
Grade: B (only because of Giovanni's)
Concierge Lounge:
Rico was amazing!!!! So attentive and willing to go above and beyond. The waiter was great too! Grade: A+
Diamond Lounge:
It was OK. I preferred the concierge lounge even though there wasn't a view. Only because the D lounge was always crowded and I never ended up near a window anyhow. Grade: C
Fun Stuff:
Flowrider was cool to have. Didn't use it, but the one time that a family member wanted to and it was broken...but up and running within 30-45 minutes.
Otherwise, we didn't really partake in that stuff. We didn't use the pool at all, but the movies at night at the pool were always full.
Internet:
They have unlimited wifi and it was decent. Well, slower than Allure, but I could still get work done. Grade: C (well, OK a B since it is a cruise ship lol)
Guest Services:
Fabulous!!! Were great at addressing our problems with our stateroom attendant. Grade: A+
Disembarkation:
I can't even use the words to describe it....it was a mess. There was fog and we were delayed several hours. Employees were not enforcing anything. it was just a free-for-all mess. Grade: F
Overall grade: C So it was just average. There weren't any real WOW moments, but it was a cruise. We will never cruise Galveston again due to the potential fog issues (we will only cruise Caribbean during winter/spring).
 
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