Silver Galapagos Review

Galapagos: awesome...Silversea: apologetic

Review for South America Cruise on Silver Galapagos
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wisewoman15
First Time Cruiser • Age 60s

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Sail Date: Apr 2014
Traveled with children

Overall, our Galapagos vacation was unforgettable - definitely a "MUST DO" experience.

My review focuses on Silversea's claim to offer an ultra-luxury version of the Galapagos on its "new" ship, the Silver.

The Silver welcomes you to your cabin with an apology letter. This emphasizes that Silversea usually employs Filipinos, but is required by the Galapagos National Park to hire only Ecuadorians. Does Silversea believe Ecuadoreans are inferior to Filipinos? In order to provide its expected level of service, couldn't Silversea pay higher wages for an Ecuadorean crew that's better experienced and fluent in English? The Silver’s service staff was friendly and tried very hard, but only a few were capable of delivering the promised excellence.

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