April 2014 Destination:
New York (Manhattan)
We have cruised 6 times previously, this was our 1st time on Norwegian! We booked this cruise 6 months ago and looked forward to our getaway in the spring. The embarkation process was very efficient, we did not wait long in the lines but ran into issues when we went to scan our key cards and board the ship. They mixed up our photos, and put my son's photo on both his card and my husbands ... we had to go back to the desk and it took about 15 minutes to get it straightened out. The ship was lovely to look at, all of the dining and common areas were decorated beautifully. We did not feel that any of the staff on the ship went out of their way to make us feel special, with the exception of embarkation/debarkation and when we boarded after our excursions. Our room steward did a poor job, and left the couch/bed and bunk out all week long, even after we asked him to put it out only at night ... none of the other cruise lines did this, and we did not appreciate not having a couch during the More
day. He did not clean our room one full day, because he said we did not turn the indicator light on ... we never used the light all week! We waited in 3 different lines for a total of 45 minutes to register my son for the kid's club, we did not have the option to do this online like other lines offer. The kid's cub was short staffed and always stressed, their check in process needs an overhaul by management. The app worked great, but needs improvement in functionality ... you could book entertainment and make restaurant reservations, but could not see the things you booked once you completed it. We waited in line for 30 minutes to get a confirmation to make sure that we had something set for every night, and by the time we did it, we were not able to get anything for the 5th night before 9pm. We enjoyed the food, we liked the lounges, we loved the cafe!!! They made mistakes in our billing, we received credits that did not belong to us, we were billed for things we did not charge, and although we paid for the Ultimate DIning in advance, we were charged on 2 occasions and had to visit Guest Services multiple times to have it all straightened out. The weather was ok, we had a few rainy days ... On a ship with so many people, there is no common areas that are big enough to hold a lot of people. We could never get a chair in the Atrium or by the pool. On the Breakaway, there are very little chairs in the sun near the kids pool area. We advise families to stay away from the video arcade!! We saw MANY upset families in the arcade and at Guest Services, complaining about the ticket redemption process for prizes. It was chaos and the staff there was overwhelmed. Overall, we enjoyed our family time. NCL is not the line for us. We prefer a higher level of service than we received, and are willing to pay more for it. Less
Welcome to Cruise Critic; we're happy you decided to register to become a Cruise Critic Member.
Important: Do Not Use Your REAL NAME as your USER NAME
Important: Please disable your email verification software so that you receive our activation e-mail. Please add @cruisecritic.com to your email safelist.
Please respect that this is a MODERATED community for people who absolutely LOVE cruise travel or want to learn about cruise travel.
Registration to Cruise Critic's Cruise Community is free! We require that you use a valid e-mail address. You will receive an e-mail asking you to verify your e-mail address before you are allowed to login and post on the boards. Again, please disable your spamblocking or verification software so that you receive our activation e-mail. Also, as a member of Cruise Critic you will receive copies of our weekly newsletter plus our "Cruise Sails" and one "Member Offer" mailing. Should you not want to continue to receive these e-mailings, simply unsubscribe by following the directions in the newsletter. By agreeing to become a member, you are agreeing to receipt of our newsletters.
Additionally, we do insist that you abide by the rules and policies detailed at this link: Community Guidelines.
This is a moderated Community. If you do not agree with the terms and conditions of this Web site and do not wish to be bound by them, please do not use this Web site or continue the registration process. Cruise Critic reserves the right to remove any content in its sole discretion. Additionally, if you violate our Community Guidelines you may lose your posting privileges -- permanently -- without warning. By continuing the registration you are agreeing to the terms
These are moderated message boards. What this means is that we do our best to remove all objectionable messages from the boards. It also means that you cannot say whatever you'd like on the forums. If you are looking for an "anything goes" setting, Cruise Critic might not be the place for you. Understand, too, that our community is comprised of folks who LOVE to cruise. It therefore stands to reason that they will have a favorite cruise line or port of call -- in other words, they are "fans" and will sometimes take offense when a brand new member has arrived on the scene to bash a cruise line.
Keep in mind that we do not prescreen posts so there may be a period of time when an inappropriate post is visible. Please use the Report A Post icon located in the UPPER right hand corner of each posting if you wish to report a violation of our Community Guidelines. All messages express the views of the author, and neither the owners of Cruise Critic Message Board Forums, nor Jelsoft Enterprises Ltd. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-orientated, hateful, threatening, are in violation of our Community Guidelines or otherwise violative of any laws.
Cruise Critic reserves to right to remove, edit, move or close any thread (discussion) for any reason from the forums without warning. or notification to the Community. Additionally, we also reserve the right to deny posting privileges to any member at our sole discretion.
You hereby grant Cruise Critic the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any message posted in our message board community (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed.
Our mission is to provide a haven on the Internet free of harassment and advertising for our community members' enjoyment. Any company or person(s) that interfere with that mission risk losing their posting privileges.
If you have any questions about how our community is moderated, please address them to our Community Manager via e-mail at email@example.com. Please do not post on the boards.