HAL YOU HAVE A PROBLEM!: Zuiderdam Cruise Review by queenem123
Overall Member Rating
HAL YOU HAVE A PROBLEM!
Destination: Panama Canal & Central America
Embarkation: Fort Lauderdale (Port Everglades)
The service in the Lido dining room was terrible. There were long lines for everything and no one would offer any help. There were servers who stood around and all they would do was cleanup the tables. When I asked if they would bring water or coffee I was pointed to long lines to wait on even for water!
The only ship's tour I took was the sunset cruise in Aruba which was fine. I heard many disgruntled comments about the ships tours at the other stops. And one couple was much happier with their tour with Lucky tours, not through the ship, in one of the ports. They said the tour guide was far superior to their previous tour with HAL's company.
This ship is old and showing its age!
As for the shows in the Vista Lounge, they were Ok but many seats were unusable as they were behind large columns so unless you came very early to the show you would not get a viewing seat. Since we tried to eat at 7 pm, we tried to make the 8:30pm show, by the time we finished dinner & got to the show there were plenty of seats but none where you could see the show without a column in your way.
I must commend the maitre'd's in the Vista dining room, anytime dining, as well as our waitstaff, Bennie and Joko and the head chef, Ugo. They went out of their way for us as my husband could not eat certain foods and the food was quite good.
We sailed on the Nieuw Amsterdam last August from Venice to Barcelona. That ship was managed far superior to the Zuiderdam! Never again on a ship older than three years in this fleet!! Less
Cabin review: 5027
The cabin storage and size was fine. But the toilet didn't work for three days, the water assembly had to be changed in the shower and the veranda door wouldn't open for two days until it was fixed. Also HAL may put smokers in the cabin next to you, they did put 2 chain smokers in cabin 5025, so if you are a non-smoker you're in trouble and will not be able to use your veranda!
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