Where to start? My wife and I have done 15 cruises with many cruise lines over the last 10 years, 2 star to 6 star. Without a doubt MSC Fantasia has been the worst cruise we have ever done. We left Brisbane and arrived in Genoa at the Best Western Hotel with 2 bus loads of Australians all at the same time in a very compact and cheap hotel. Breakfast was provided and was done well. Genoa was great fantastic architecture and food.
Next day we were bused to the port in Genoa for checkin which was chaos till we went through the process and went to our cabin which was a balcony cabin on deck 9. Ok but a bit on the small side compared to other ships we have been on. Bed was Hard and lumpy. Bags turned up ok, no problems. No cabin steward to be seen, he avoided us as much as possible, don’t know his name as he didn’t introduce himself. Our room was not serviced so we complained to the reception but our cabin steward blamed us as he said we had a “don’t disturb” sign out. We don’t know where that sign is?
As this was a new ship overall in fair condition apart from the broken, warn balcony furniture and the stained hard couch. No wash cloths, or robes and no bottled water which had to be bought from the mini bar or on shore. Will be interesting to see this ship in a few years as it is already showing signs of ware and poor maintenance.
Poorly maintained and smaller than other cruise lines.