I'm not going to write a long review like many others. Instead I'll try to make it semi short and to the point.

This is our second sailing on the Dawn, and the first after her reburb where the Crow's Nest was converted to suites. We booked room 12508 and SJ Family Suite. Online it lists this room can come with concierge and butler service. We arrived at Tampa port at 12pm noon. We decided to pay the extra $20 and use the valet service (well worth it). After making it through security we were pointed to the suite check in line. Customer treatment with staff with NCL badges on at this point we felt was a little rude and lacking. But as we all know this is the usual hustle of getting checked in. After checking in we were pointed to pick up our ship cards at the concierge desk an NCL employee escorted us to this desk from the checkin desk. There we met Patrick the suites concierge. He asked Ceasar to take us and our carryon baggage to the room. Ceasar got us on the ship and to our room 12508 on deck 12. We immediately went to lunch at Cagney's.

See my quick video of the room and mainly the coffee/espresso machine that many people seem to ask about here: http://youtu.be/L6BFv42oS3I Read more