Marella Dream Review

4.0 / 5.0
0 reviews

Thomson Dream - More like a Nightmare

Review for the Eastern Caribbean Cruise on Marella Dream
User Avatar
Darrenpeter
First Time Cruiser • Age 50s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Feb 2014

I sent a seven page letter of complaint to Thomson along with supporting photographs regarding our cruise in February this year, a holiday of a lifetime to celebrate our wedding. Well do not go if you are expecting a as sold Platinum Holiday because it is anything but. In fact why right a review when I can put the details of our letter below but I would seriously think long and hard before booking a cruise with Thomson.

The room itself was dated, tired and not to the platinum standard which we was lead to believe it would be, we have stayed in better 3 star rooms in hotels and even B&B’s than the room provided on-board. We was informed if we wanted to move we could do so by upgrading at an additional charge, something we do not expected from such a trusted holiday company.

• The carpet was stained in several places.

Cabin Review

The room itself was dated, tired and not to the platinum standard which we was lead to believe it would be, we have stayed in better 3 star rooms in hotels and even B&B’s than the room provided on-board. We was informed if we wanted to move we could do so by upgrading at an additional charge, something we do not expected from such a trusted holiday company.• The carpet was stained in several places.• The kettle provided was full of limescale and looked disgusting. So we did not use it. • The furniture had marks and the woodwork was chipped and scratched. If this is platinum, we are glad we did not travel on your cheaper ships. • We were informed there was an additional charge to use the safe in the room, however we were told that they only worked sporadically by other guests and a member of staff. • The light fixtures above the beds rattled, as they were loose, although Marie informed us on reception that the light fixture was fine and the noise from the bow thruster’s was normal and there was nothing that could be done. However, from one of our pictures you will see that stuffing a towel between the light and the ceiling easily fixed the problem. I am sure that an on-board maintenance person could have tightened the bolts and stopped this noise. Previous guests had also suffered from rattling fixtures as we found cardboard stuffed behind a light and other items.The bathroom continued the theme of the room, in that it was far bellow a platinum standard. • We found mould growing in the tile grout.• The sink was chipped.• Taps were tarnished and the waste pipes leaked.• The bathroom stall was rusty.• The shower curtain was dirty and only held up by a few hooks.• The toilet seat, despite asking for it to be repaired twice, moved constantly with the rocking of the ship. It was eventually tightened but the once again worked its way free again.• Whilst taking a shower the water would go down the shower drain only to re-appear from the drain next to the toilet, flooding the bathroom but with water from where else? • On several occasions the temperature would change dramatically and on one occasion both of us were scalded. When reported, the reception desk informed us that if the person in the adjoining cabin was showering, the temperature would fluctuate. When I showed her the mark from the scald she said it was not an emergency and to visit the medical center that afternoon if I wished. The medical center opened at 5pm some 7 hours later and we would have to pay to see the medical team.• Upon returning to our room later that day, we found an engineer had visited the cabin and replaced the control unit of our shower, this shows there was clearly a fault with the shower control unit in the first place, and not the fault of others using their showers.• We did have to ask for soap and shower gel to be replaced and refilled several times before it was.

previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.