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Have never written a review before but after our recent cruise on Navigator of the Seas I felt it was time to chime in. Right away it has to be stated that Royal Caribbean had no control over the circumstances of events that occurred in the channel. We flew into Houston the day before the cruise and stayed at the Hilton Galveston Resort. When we arrived we had heard limited news about the barge accident but did not (at that point) realize how it would impact our cruise. We started receiving txt and email messages from RCI concerning the cruise early Sunday morning. The first ones indicated the cruise would be delayed. No problem, we asked for late check-out which was only one hour beyond the regular check out time. We did not have a car so we just went out for a walk along Seawall Blvd., had some lunch and waited for more information from RCI. We also spent some time waiting in the lobby of the hotel with fellow cruisers (we had prepaid transfers thru RCI). We were finally able to get a shuttle to the pier at 10p. We arrived at the pier and had wait through a very long line to get onboard. Under the circumstances we did not complain and kept smiling. Altho there were some around us who had nothing good to say! We made it to the entrance and because we are Diamond members we were directed right through and up to the check-in desks without further delay. We were checked in quickly and on board in less than 15 minutes. We found something to eat then went down to the cabin to drop off some carry-on where at 1a we found our Cabin Attendant, Janeth, helping with the luggage for the passengers in her section. She had already put our luggage in the cabin. She stopped to introduce herself and asked if there was anything she could get for us. We have been on 12 RCI cruises and can honestly say we have never seen our cabin attendant in the middle of the night! WOW! She was fantastic the entire week! We had heard all day Monday that we would be delayed but at dinner that evening Captain Martinson came on the intercom systems and announced they were canceling the cruise. Needless to say it became very quiet. Even our waiters were subdued. We finished dinner then walked the deck to decide what to do. RCI was refunding 100% of the cruise, giving us a 25% certificate and reimbursing other expenses. We could also stay onboard and use it as a hotel and dining for the entire week. We decided there was not enough to do in Galveston for a week so we booked air to leave on Wednesday. Tuesday we explored The Strand area and were back on board to go to the 4p ice show. The ice show is fantastic. A few minutes into the show the captain interrupted it with an announcement that we were going to get a shortened cruise Cozumel and we were still getting all the refunds, etc.! So we canceled our air, stayed on the ship and had a GREAT short cruise. The weather was cold and windy the first day out but by Thursday it warmed up and we were in deck chairs taking in the sun. Friday in Cozumel was good. It was sunny and warm with just enough breeze to make it comfortable. I heard that most passengers were able to rebook their excursions. Allure of the Seas was docked right next to us. There were at least 8 ships in that day and downtown was busy! Saturday was a day at sea. It was windy but warm. We were docked by 7a on Sunday. Debarkation was easy and quick. We were through customs, on our shuttle and off to the airport by 930a. While we did not have any issues with pier transportation we have heard about problems with the taxi service. Something to keep in mind if we sail from Galveston again. Royal Caribbean did not have to do anything for us (legally) and yet they stepped up to the plate "royally". Thank you to RCI management and to the Captain and Crew on NOS!

Spring Break Adventure

Navigator of the Seas Cruise Review by FTCCruiser

Trip Details
Have never written a review before but after our recent cruise on Navigator of the Seas I felt it was time to chime in. Right away it has to be stated that Royal Caribbean had no control over the circumstances of events that occurred in the channel.
We flew into Houston the day before the cruise and stayed at the Hilton Galveston Resort. When we arrived we had heard limited news about the barge accident but did not (at that point) realize how it would impact our cruise. We started receiving txt and email messages from RCI concerning the cruise early Sunday morning. The first ones indicated the cruise would be delayed. No problem, we asked for late check-out which was only one hour beyond the regular check out time. We did not have a car so we just went out for a walk along Seawall Blvd., had some lunch and waited for more information from RCI. We also spent some time waiting in the lobby of the hotel with fellow cruisers (we had prepaid transfers thru RCI). We were finally able to get a shuttle to the pier at 10p. We arrived at the pier and had wait through a very long line to get onboard. Under the circumstances we did not complain and kept smiling. Altho there were some around us who had nothing good to say! We made it to the entrance and because we are Diamond members we were directed right through and up to the check-in desks without further delay. We were checked in quickly and on board in less than 15 minutes.
We found something to eat then went down to the cabin to drop off some carry-on where at 1a we found our Cabin Attendant, Janeth, helping with the luggage for the passengers in her section. She had already put our luggage in the cabin. She stopped to introduce herself and asked if there was anything she could get for us. We have been on 12 RCI cruises and can honestly say we have never seen our cabin attendant in the middle of the night! WOW! She was fantastic the entire week!
We had heard all day Monday that we would be delayed but at dinner that evening Captain Martinson came on the intercom systems and announced they were canceling the cruise. Needless to say it became very quiet. Even our waiters were subdued. We finished dinner then walked the deck to decide what to do. RCI was refunding 100% of the cruise, giving us a 25% certificate and reimbursing other expenses. We could also stay onboard and use it as a hotel and dining for the entire week. We decided there was not enough to do in Galveston for a week so we booked air to leave on Wednesday. Tuesday we explored The Strand area and were back on board to go to the 4p ice show. The ice show is fantastic.
A few minutes into the show the captain interrupted it with an announcement that we were going to get a shortened cruise Cozumel and we were still getting all the refunds, etc.! So we canceled our air, stayed on the ship and had a GREAT short cruise.
The weather was cold and windy the first day out but by Thursday it warmed up and we were in deck chairs taking in the sun. Friday in Cozumel was good. It was sunny and warm with just enough breeze to make it comfortable. I heard that most passengers were able to rebook their excursions. Allure of the Seas was docked right next to us. There were at least 8 ships in that day and downtown was busy! Saturday was a day at sea. It was windy but warm. We were docked by 7a on Sunday.
Debarkation was easy and quick. We were through customs, on our shuttle and off to the airport by 930a. While we did not have any issues with pier transportation we have heard about problems with the taxi service. Something to keep in mind if we sail from Galveston again.
Royal Caribbean did not have to do anything for us (legally) and yet they stepped up to the plate "royally". Thank you to RCI management and to the Captain and Crew on NOS!
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