Excellent service - shame about the food: Seven Seas Mariner Cruise Review by xyzcruisers

Seven Seas Mariner 4
Member Since 2014

Overall Member Rating

Excellent service - shame about the food

Sail Date: March 2014
Destination: South America
Embarkation: Rio de Janeiro
This was our first trip with Regent. Started in Rio & then to West Africa, the Canaries, Morocco, Malaga finishing in Barcelona. The captain & staff were first class. Nothing was too much trouble. Our penthouse suite was kept immaculately.

The included tours were a mixed bag. In Malaga our guide had difficulty shepherding the coachload of passengers through the crowded back streets. On arrival at the Picasso Museum we were informed that only small groups were allowed in & our party would have to be split. As part of the second batch we were asked to wait outside the building. Stood there for 1/2 hour whilst another guide appeared & tried to negotiate admittance. Wasn't worth the effort. None of Picasso's important works were displayed.

Even more variable was the food on board. A light breakfast in the room included soggy toast. Was replaced the following day with soggy Danish. Dispensed with these & tried a favoured American staple - waffles. More Arrived in equally poor condition. Having sampled some poor cooking we were invited to meet the chef & catering team. They were aware of problems & informed me that these had been "identified".

The worst cuisine was in the Italian restaurant when for 3 nights they changed the format to Spanish. My wife's paella was dry. Tasted as though it had been reheated. My own cod dish wrapped in cabbage was inedible. The maître d' explained it was a new dish that had not been well received.

Catering standards fell short of other luxury lines. Oceania is part of the same group but offers better food. Less

Published 04/10/14

Cabin review: 925

Excellent service. Nothing was too much trouble. Pity the food was so variable. Not as good as other luxury lines. Some of the included tours poor. Oceania is owned by the same company but provides better catering.

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