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After chaotic embarkation arrangements at Genoa we were pleasantly surprised at first by the quality of our suite. We soon found out that the advertisement of the suite as offering internet connection (with fee) was incorrect (we were simply told to go to reception and buy wifi time for connection in some public areas). My netbook had no wireless adapter! We complained and pointed out the adverts were illegal. Forward facing, giving stunning views when passing through the Straits of Gibraltar. Surprisingly not too breezy when sitting on the balcony area. No problem of sea spray which did affect some suites on the side of the ship. Internally very comfortable with good wardrobe space. Just a problem of MSC not actually delivering their advertised internet connection point - and continuing to advertise the facility in spite of their knowledge that it doesn't exist. Take care - we no longer trust MSC or their advertisements. The buffet was good; the set dining arrangements were initially hopeless, but settled after a change of table. But all water at dining had to be purchased bottles rather than service from jugs. The food was average and generally lacking heat. Beware the Deals of the Day - they come to you in misleading literature - we were caught out by it and the ship would not respond with any degree of understanding to our complaint. On 11 December 2013 we complained post-cruise re internet and "Deals". After some chivying we got a reply on 31 March 2014 thanking us for our patience but telling us that our concerns had been dealt with onboard! (ie get lost). They are still advertising the internet connection point that doesn't exist!!!!!!!!!!

Don't Trust MSC - shoddy service and a joke complaints machinery.

MSC Sinfonia Cruise Review by Richard Inkpen

Trip Details
  • Sail Date: November 2013
  • Destination: Africa
After chaotic embarkation arrangements at Genoa we were pleasantly surprised at first by the quality of our suite. We soon found out that the advertisement of the suite as offering internet connection (with fee) was incorrect (we were simply told to go to reception and buy wifi time for connection in some public areas). My netbook had no wireless adapter! We complained and pointed out the adverts were illegal.
Forward facing, giving stunning views when passing through the Straits of Gibraltar. Surprisingly not too breezy when sitting on the balcony area. No problem of sea spray which did affect some suites on the side of the ship. Internally very comfortable with good wardrobe space. Just a problem of MSC not actually delivering their advertised internet connection point - and continuing to advertise the facility in spite of their knowledge that it doesn't exist. Take care - we no longer trust MSC or their advertisements.
The buffet was good; the set dining arrangements were initially hopeless, but settled after a change of table. But all water at dining had to be purchased bottles rather than service from jugs. The food was average and generally lacking heat.
Beware the Deals of the Day - they come to you in misleading literature - we were caught out by it and the ship would not respond with any degree of understanding to our complaint.
On 11 December 2013 we complained post-cruise re internet and "Deals". After some chivying we got a reply on 31 March 2014 thanking us for our patience but telling us that our concerns had been dealt with onboard! (ie get lost). They are still advertising the internet connection point that doesn't exist!!!!!!!!!!
Richard Inkpen’s Full Rating Summary
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Cabin Review

Cabin 1203
Forward facing, giving stunning views when passing through the Straits of Gibraltar. Surprisingly not too breezy when sitting on the balcony area. No problem of sea spray which did affect some suites on the side of the ship. Internally very comfortable with good wardrobe space. Just a problem of MSC not actually delivering their advertised internet connection point - and continuing to advertise the facility in spite of their knowledge that it doesn't exist. Take care - we no longer trust MSC or their advertisements.
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