MSC Sinfonia Review

4.0 / 5.0
708 reviews

Don't Trust MSC - shoddy service and a joke complaints machinery.

Review for Africa Cruise on MSC Sinfonia
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Richard Inkpen
6-10 Cruises • Age 70s

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Sail Date: Nov 2013

After chaotic embarkation arrangements at Genoa we were pleasantly surprised at first by the quality of our suite. We soon found out that the advertisement of the suite as offering internet connection (with fee) was incorrect (we were simply told to go to reception and buy wifi time for connection in some public areas). My netbook had no wireless adapter! We complained and pointed out the adverts were illegal.

Forward facing, giving stunning views when passing through the Straits of Gibraltar. Surprisingly not too breezy when sitting on the balcony area. No problem of sea spray which did affect some suites on the side of the ship. Internally very comfortable with good wardrobe space. Just a problem of MSC not actually delivering their advertised internet connection point - and continuing to advertise the facility in spite of their knowledge that it doesn't exist. Take care - we no longer trust MSC or their advertisements.

The buffet was good; the set dining arrangements were initially hopeless, but settled after a change of table. But all water at dining had to be purchased bottles rather than service from jugs. The food was average and generally lacking heat.

Cabin Review

Forward facing, giving stunning views when passing through the Straits of Gibraltar. Surprisingly not too breezy when sitting on the balcony area. No problem of sea spray which did affect some suites on the side of the ship. Internally very comfortable with good wardrobe space. Just a problem of MSC not actually delivering their advertised internet connection point - and continuing to advertise the facility in spite of their knowledge that it doesn't exist. Take care - we no longer trust MSC or their advertisements.

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