This was our 7th Oceania cruise and this is the first time we have been somewhat disappointed.
I could go through everything day by day, but the bottom line is that the quality of the food was not what we have become accustomed to. They had the usual choices in the dining room, but while we raved about every meal after our prior cruises, this time we would look at each other and say, "That wasn't as good as last time." Deserts at TeaTime were definitely not up to par, for the most part being dry. It was as if they forgot oil eggs or whatever liquid the recipe called for. I know there was a cruise director on board, but we didn't see him until the Captain's party, and then only one time after that. We are used to seeing cruise directors everywhere on the ship. We had a PH, and running along the wall was an extension cord duct-taped to the wall which kept coming undone. In the past, I always felt like crew were eager to help, but this time I felt like I was imposing if I needed something. The worst was when my husband ordered a very expensive bottle of wine which usually would last him 3 nights. He asked our assistant waiter to make sure the bottle was put away for the next night since the sommelier was nowhere to be found. The next night when he asked for the bottle, he was told there wasn't one. After arguing with the supervisor, he asked the assistant waiter if he remembered my husband asking him to put the bottle away and whether there was any wine in it. Even after the assistant waiter verified my husband's story, the supervisor refused to replace the bottle and told my husband there was nothing that could be done. They gave him a glass of house wine which was a far cry from the $94 bottle of wine he had purchased. This is not the Oceania we are used to.
We booked private excursions since Oceania's shore excursions are way over-priced and we have not used them in years. They need to look at the cost of these and do something about them or else everyone is going to skip the ship's tours. We did one in Norway in July for $37 and the ship charged $315 for the identical tour.
We had a PH and the two problems we had were the extension cord duct-taped to the wall, and also this cabin is extremely noisy. It is right below the Terrace restaurant and every time they wheeled something across the restaurant, you could hear it in the room.