Disappointing Cruise let down mainly by staff and Company attitude: Marco Polo Cruise Review by ParleyPete

Marco Polo 3
Member Since 2014

Overall Member Rating

Disappointing Cruise let down mainly by staff and Company attitude

Sail Date: June 2013
Destination: Baltic Sea
Embarkation: Edinburgh
Cruised to Northern Cape and Sptizbergen which was our forth cruise aboard Marco Polo having already done Norway, Iceland and Amazon/Caribbean. We knew what to expect - excellent food, reasonable accommodation, acceptable entertainment.and expensive trips. Food was good, (no problem there) cabin was OK (same one as previous cruise) but was located near the access door to the crews quarters and some staff were downright rude by being noisy outside our cabin at all hours of the night - no consideration for sleeping passengers.

Announcements from Cruise Director were pointless - why tell is GPS references - what we wanted was "what's that island over there" or "there are six whales half a mile off our stern" tell us something useful !

Staff attitude was poor ( downright rude) from the top to the bottom. We handed a nearly new holdall to CMV staff on arrival and between the quayside and the cabin our luggage was damaged making it unusable again. Having complained to the More service desk was abruptly told to fill out a form. Having done so, was told to claim on my insurance. In other words, CMV don't care and having to pay an excess I pick up the cost of their carelessness. Two letters to Customer Relations did not resolve my dispute so wrote a third letter to CMV's Managing Director. he never replied so guess what, have cancelled my next booking, yes have lost £350 deposit, but won't be travelling with CMV ever again. Real pitty as we like the Marco Polo - just can't stand CMV and their attitude to teh customers who pay their salaries! Less

Published 03/27/14

Cabin review: 401

Cabin was OK - not overly clean but acceptable

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