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Having cruised on Carnival and Royal Caribbean in the past, we thought we would give Norwegian a try. We booked a seven night cruise out of New Orleans in a "mini suite". They should put the word "mini" in capital letters. It was nothing more than a balcony room. The only difference was in the bathroom, you had a sliding door that closed the toilet area off from the rest of the bathroom. We paid extra for that?? When we spoke with the guest services they were less than helpful and were not concerned in the least about us. The buffet was as expected ... normal buffet food, but decent. We went to the main dining room one night and were so disappointed in both the service and the food. We both ordered steaks that had no taste and were very fatty. The service which we have come to expect on other cruise lines was not at all evident on Norwegian. We decided to try the other main dining room, and found the same issues. The menu was basically the same as it had been in the other dining room and unfortunately, the food and service were also the same. We decided to pay the extra surcharge and try the Brazilian steak house and Cagney's Steakhouse also. We found both to be very good food and exceptional service. It is sad that with the cost of the cruise, you must pay extra to get a good meal. The venues on the ship were activities were held were small and crowded. Overall we were very disappointed with Norwegian and will never cruise with them again.

Very Disappointed!!

Norwegian Jewel Cruise Review by kmes1955

Trip Details
Having cruised on Carnival and Royal Caribbean in the past, we thought we would give Norwegian a try. We booked a seven night cruise out of New Orleans in a "mini suite". They should put the word "mini" in capital letters. It was nothing more than a balcony room. The only difference was in the bathroom, you had a sliding door that closed the toilet area off from the rest of the bathroom. We paid extra for that?? When we spoke with the guest services they were less than helpful and were not concerned in the least about us.
The buffet was as expected ... normal buffet food, but decent. We went to the main dining room one night and were so disappointed in both the service and the food. We both ordered steaks that had no taste and were very fatty. The service which we have come to expect on other cruise lines was not at all evident on Norwegian. We decided to try the other main dining room, and found the same issues. The menu was basically the same as it had been in the other dining room and unfortunately, the food and service were also the same. We decided to pay the extra surcharge and try the Brazilian steak house and Cagney's Steakhouse also. We found both to be very good food and exceptional service. It is sad that with the cost of the cruise, you must pay extra to get a good meal.
The venues on the ship were activities were held were small and crowded. Overall we were very disappointed with Norwegian and will never cruise with them again.
kmes1955’s Full Rating Summary
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