What happened Celebrity?: Celebrity Century Cruise Review by melanieb

Celebrity Century 2
Member Since 2010

Overall Member Rating

What happened Celebrity?

Sail Date: February 2014
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
We are Elite members on Celebrity and boy was this cruise a let down. For some reason they were short staffed and it showed. Service was slower than ever. Several nights in the MDR we skipped desert, missed a show, or just left because it was taking so long. We are very patient people and demand nothing. It was not the crews fault but Celebrity for having so few employees for such a full ship. Servers showed no eye contact, no asking if everything was to satisfaction, and no conversation with any of the cruisers. The food was plopped down and the server was never seen again.

The food on this cruise was ok but nothing special. Again, the short staff had a lot to do with this. It was often not hot enough. Lunch buffet was below average. Not nearly as many choices as on previous ships.

Cabin room was clean. Cabin Stuart was great. The pillows and bedding desperately needed to be replaced. The bed skirt was torn and the pillows were like balls of rocks.

Common More areas were very clean. The furniture was older and the fabric was really worn.

The ports we visited were fantastic. We did not do any Celebrity excursions. We usually book on our own.

Would I go on Century again? No. I will try another Celebrity ship but if the service is as bad as this one it will be our last. There are to many good cruise ships out there to have the bad service we had on this ship. Less

Published 03/05/14

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