Norwegian Gem Review
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We were in a suite and the embarkation process was fast and almost flawless. We were accompanied to the concierge lounge on deck 13 and met Pearl Amamoto (sp?) the concierge. She gave a brief talk on what she does and then we went to our cabin unaccompanied. This is when things began to go downhill and never recovered.
We were in cabin 10002. The decor is magenta and teal and is faded. The cabin had a dark, cold feel most of the time. Although the balcony was large, we avoided spending time in the cabin. We had to keep the curtains closed at night because the room was directly under the bridge.
When the luggage arrived, we began to unpack. I was startled when I opened two drawers in the desk and someone's belongings, including cruise receipts, were in the drawer. I called guest services, and waited. And waited. Then I called again and was told that they were very busy. Finally housekeeping came and emptied the drawers. I had to ask them to use a spray cleaner to wipe them clean.
Cabin Review
Awful. Dirty. As I said above, the former occupant's belongings were still in two drawers in the cabin when we entered.The shower turned to scalding while my husband was in it; the staff said that they were filling the jaccuzzi.The toilet would not flush for hours at a time due to ' clogging of lines A and B'. We were told to use the public restrooms.The decor is faded and dark.