The staff and service on this ship was wonderful, and I was more than pleased with the food on board, though some folks complained. The ship is showing its age in some places... and I am assuming one of the reasons that the solarium roof was never opened was due to this.
Most of the common areas were jam packed during the day - try to find a chair on deck anytime during the day, and I wish you luck. Despite warnings everywhere that your abandoned personal items will be confiscated after 30 minutes, I never once saw this happen. So many people holding deck chairs without actually sitting in the... a bit of a sad reflection on society more than anything. Hoarding at its best.
My larger beef was with the spa - on our first night aboard we purchased passes for the termic sap (their name). On the first night I noticed that one of the two showers there didn't work... and the working shower stunk of urine, but I figured that problem would improve once cleaned. For the rest of the cruise the one shower was out of order, and the second stunk (not sure if it wasn't cleaned, but it sure seemed this way to me). On more than one visit to this spa, there were literally mountains of dirty towels all over the place, and no available clean towels. It really seemed as though nobody checked/cleaned this area. Early in the cruise I reported the broken shower and lack of cleanliness. The towel situation improved.