Dreaded Marco Polo: Marco Polo Cruise Review by 99cs

Marco Polo 1
Member Since 2014

Overall Member Rating

Dreaded Marco Polo

Sail Date: January 2014
Destination: Other
Embarkation: Other
This is the complaint I raised on the Marco Polo the ship which suffered a loss of life when the windows of the restaurant crashed in in a continuous known storm! I was also one of many who tried emailing during the cruise to customer services, all rejected by server so I then filled in a form on the website. Not a word has been heard from them.

Our cruise was a nightmare from the first week. As we embarked there was exceptional cleaning still going on and within a week passengers started going down with sickness and it excelerated with approximately 30% of evening diners hit with it. We could tell by the amount of diners missing part way through the cruise the buffet restaurant was closed down as was most of the facilities with those sick being confined to there cabins for two days. The daily contamination procedures carried on till the end of the cruise. The crew wore masks the passengers had to suffer the fumes even whilst sleeping. Like a previous cruiser complained, the More ship was like a bucking Bronco even in calm waters. We left the Azores when I believe we should have delayed departure. Straight into storms and for hours suffered tremendous seas with the ship keeling over with huge waves lashing up to the upper decks. Eventually the windows in the Waldorf restuarant break with a lot of people injured and loss of life. Those passengers on other decks were being thrust across the decks with tables chairs and anything not bolted down with them. I have never ever experienced the likes of this AND TO PAY THOUSANDS OF POUNDS FOR THE EXPERIENCE TOO.

Please anyone looking to cruise, DO NOT CONSIDER CRUISE MARITIME.



Complaints are in the following categories;

Ship is unsuitable in its facilities for 42 days with a changing European and South American climate

Food is extremely poor quality and often unsuitable in most cases.

Inattention and lack of care of the ship's staff.

Loss of amenities, toilets, classes, gym, pool, sauna, jacuzzi, table tennis, and Bistro.

The condition of the ship is not up to the standards of modern day cruise ships. e.g. Unstable, overpopulated by staff and passengers, the engine exhaust, soot and sparks showering down constantly. Too much loose furniture is unanchored.

Noro Virus which in many cases could be food poisoning, unproven by lack of testing. Less

Published 02/27/14
Helpful? Thank 99cs
4 Helpful Votes

Cabin review: 1

Read more Marco Polo cruise reviews >>
Read Cruise Critic’s Marco Polo Review >>

Compare Prices on Marco Polo Cruises

Member Since 2014
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Marco Polo deals up to 82% off:

September Deals
Marco Polo 56% Loved It

1 Night Europe Cruise
See all Marco Polo Deals >>