Enjoying our cruise on the MSC Divina, until our mobile phone was stolen from our locked cabin, we reported it to reception as soon as we discovered theft.

We were told to fill a form out at reception, then followed up by a visit by 4 staff including 2 uniformed officers who turned our cabin inside out, we were made to feel intimidated by this experience. The officer in charge commented that the battery would have been removed from the phone by now, also adding that the cost of the phone was equal to 4 weeks pay for staff. They said they would contact us next day with a report, this did not happen we enquired yet again, they told us we would get a full report the following day.

After 2days all we received was the same form that we had filled out 3days earlier with “not found” written on bottom! Read more