Frequent Cruiser: Veendam Cruise Review by Ranee1946

Veendam 3
Member Since 2014

Overall Member Rating

Frequent Cruiser

Sail Date: January 2014
Destination: Hawaii
Embarkation: San Diego
We had an unfortunate situation when a passenger fell down some stairs & was seriously injured.

The captain was kind & caring enough to turn the ship around & head back towards SanDiego to meet with a US Coast Guard chopper to remove injured passenger & all turned out well. Because of the lost time we had our time cut short in Honolulu , another port because of sea conditions we were unable to visit.

Holland America chose to offer everyone a 15% discount on a future cruise . My problem with this is why not issue a credit on the cruise where the losses occurred ? Not happy with that arrangement !!!!

Notable problems I had with ship

1 Smoking in casino was not acceptable

2 On pool deck lounge chairs were one on top of each other

3 Water in swimming pool was never heated ( freezing )

4 Limited number of public washrooms on ship

5 Common areas on ship were constantly too cool

6 No food trays More to carry your food on in Lido Dining room

7 Ice tea glasses were so small you had to carry 3 of them & 1/2 the time they didn't have Lemmon

8 Only once saw the hot tubs being tested,on other cruises they were tested hourly

9 Only 1 electrical plug in bedroom at desk

10 Absolute wast of time stoping at Ensenada,Mexico Jones act or not

TFavorable features of cruise

1 All entertainment was fantastic

2 Smaller ship was enjoyably

3 Priest on board was nice

4 Captain was fantastic with all his daily updates

5 Trainers in gym were great

6 Port of SanDiego Wes extremely convenient

7 The entire crew were polite & courteous at all times

To sum it all up I felt like they were cutting back at every corner they could & it showed it.

It's NOT the same Holland America we once knew Less

Published 02/25/14

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