Officers need better training: Oasis of the Seas Cruise Review by grendy

Oasis of the Seas 2
Member Since 2010
69 Forum Posts

Overall Member Rating

Officers need better training

Sail Date: January 2014
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
This is the 5th consecutive january my wife and I decided to take a cruise to escape Connecticut winter. We usually shop for the lowest price cruise and have chosen Norweigian twice and Carnival twice for our last two cruise. This year we decided to splurge and chose Royal Caribbean's "Oasis Of The Seas" as our ship. Because i think of myself as half cup full instead of a cup half empty kind og guy I will give you the positives first.

We loved the ship itself. It was the most beautiful ship we have been on. We spent our sea afternoons in the Solarium. For us being in our early 50's we enjoyed being out side in the sun away from all the steel drums, reggae bands playing at high decibels, belly flop contests and noisy pool side games. It was quiet in the Solarium and if we wanted to check out all the activities mid ship we could walk out there for an hour. There were also healthier food choices for lunch in the Solarium.

We also cruise the Easter Caribean which I enjoy More much more the the Western Caribean. Outside of Cozumel I find the Western Ports what I refer to as poverty ports. Sure the weather is warm and people friendly but I prefer the Eastern Itinery.

I am not a huge critic of food like some. As long as it is reasonable and the produce is fresh I am happy. My main motivation for cruising is to escape responsibility and winter weather for a week. Out of the 9 cruises I have been on I would rate the dining room service and food #1 on the Oasis. The wait staff did a terriffic job keeping the food coming for 5,900 passengers. The food was delicious and we hardly noticed taking longer to be served with such a large hold of guests. Grade A plus

We enjoyed the diving shows, and entertainment on board. Log in to Royal Caribbean and book you shows after you book your cruise. With such a high amount of guests aboard seating can be limited especialy for the Comedy show. Grade A

We took advantage of the unlimited photo package aboard. For $310.00 we got unlimited picture taking. We recieved all the photos on a CD at the end of the cruise. Great value, where are you going to find 10 proffessional photographers to take your picture for 6 days for $300 at home? I loaded the pictures on I Photo when I goy home. My only complaint was that I had to download a program on my computer to upload photos. When we were in Universal Sudios last winter and bought photos we were given a card with a website and a code number to obtain our pictures to retrieve our photos. The photographer had us take a picture of the card with our phones in case we lost the card they gave us. Grade A minus ( would have given A plus in photo retieval was easier).

Our cabin stewart was excellent and room cleanliness was superb. The only hic-cup for us with the cabin stewart was he would not clean out our mini bar at our request. We had to call down to the desk and request all the soda and cookies be taken from our room. We like to use the fridge to keep fruit and juice from the dining room for nibbling when we get hungry. I love being catered to, having our bathroom imaculate and bed made for us every day. Grade A

My wife and I are non smokers and found this to be one of the most smoke free cruises we have been. On our last two Carnival Cruises many of the guests were smoking in there rooms even though it was forbidden. The hallways on Carnival had cigarette stench throughout the boat. Norweigian had an issue with this but not as bad as Carnival. I was elated to find the hallways clean smelling free of cigarette stench. There is one designated area on top deck for smokers and of course the Casino. Grade B plus

Here is were the praise ends. On day three my wife slipped on a wet floor outside of the Ladies Restroom on the top deck. She walked back to our chairs in the Solarium in tears. I immediately went and got an officer to tell him what happened. He returned with me to my wife and asked what happened. After hearing Wendy's story he left to get ice and someone to help. He returned (not with an icepack) with a big plastic bag filled with ice. He then told us to go down to deck two for Medical Attention at 4:00 PM. This was at 3:00 PM. He left with my wife still crying. After thr Royal Caribbean Officer left us other passengers starting coming over to us offering to help us. I felt warmed by how kind people can be. One kind woman gave us some Ibuprofen gel caps to help keep swelling down. An hour later I assisted my wife down to the Infirmary on deck two. We proceded to sit down where there were several other people waiting. There was no nurse to check us in or greet us. One man walked by in scrubs after 10 minutes and smiled at us as he walked by. On the wall in front of us was a big sign saying that they did not accept Medical Insurance and any treatment would require payment. After waiting in this room for 15 minutes we decided to go back to the room so Wendy could lie on our bed and elavate her leg and ice her now swelling knee. The next morning at breakfast I spotted 3 officers standing next to each other talking over something. I approached them and started to tell the story of what happened the day before to us. The most senior Royal Caribean Officer there took out a note pad listened to me intently wrote down our room number and told us he would get back to before noon and would get Wendy medical attention. By 1:00 PM no return contact was made by the RC Officer to us. I went to help desk and related the details surrounding the accidental fall and finally got affirmative action. We went to the Infirmary and were greeted and brought down for exrays. We were told because this was an accident aboard ship there would be no charge for any Medical Treatment. Turned out nothing was broken and swelling went down. It took 22 hours a multiple requests before we were taken care of. In retrospect, one morning in the dining room we had 6 different people in the restaurant staff come up to us and ask if we needed coffee, drink or anything else in a 30 minute period. I guess having a full cup of coffee is more important to Royal Caribbean than someone that could be seriously hurt. Grade F Less

Published 02/16/14

Cabin review: 3248

Nice room with big window

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