Norwegian Gem Review

4.0 / 5.0
2,589 reviews

Review for the Eastern Caribbean Cruise on Norwegian Gem
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shade34098
2-5 Cruises • Age 40s

Rating by category

Value for Money
Embarkation
Dining
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Service
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Additional details

Sail Date: Jan 2014
Traveled with children

Where to begin. Sea Day 1, I sat a table over in the breakfast buffet, from an elderly gentleman who had a walker sitting next to his table, he asked an attendant for a cup of coffee. The attendant told him he would have to get it himself and then pointed him in the direction of the other side of the room.

Overall service on the ship was deplorable, though not to say there weren't a few shining stars on the staff. Sadly, the bad staff severely outweighed the quality staff. On at least 4 occasions in 2 different restaurants, we sat and waited for in excess of 20 minutes for someone to come over and offer bread/water, take our order, etc. The whole philosophy of "Freestyle" goes out the window when they want to. If you want something during the night, your choices are to get dressed and go down to the restaurant that is open, and sit there and eat (no takeout allowed, and a big sign saying NO TAKEOUT) or pay $4 for room service (which you can't get the same things as if you went to the restaurant).

There is ONE, yes ONE drink menu for the entire ship. Every bar has the same 30 items. Supposed to be "themed" bars, yet there is only a few drinks available.

Cabin Review

The room was nice, except when the pull out couch was extended, it was nearly impossible to get to the balcony.

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