This was the first time my wife and I took a Celebrity cruise and also our first time visiting this part of the world.
Embarkation: Everything seemed to go fine until we were sent to a desk off to the side and not told why. We were not given our room cards and no one seemed to be able to tell us why we were sent there. Finally after asking several people what was going on we found out that because we were Aqua Class they were holding our cards until they had an opportunity to up-sell us a dining package. Keep in mind we just flew from Toronto for 22 hours and after finally reaching our destination and checking in we are made to wait in the stifling heat, carry-on luggage in tow with no explanation...nice Celebrity. No other cruise line has ever withheld our room cards after check-in...five star service.
Our Room: The air conditioning was not working and after 3 days and several attempts they managed to get it to work...only on the highest cold setting, permanently. Oh yes my wife developed a nasty cold in spite of our attempts to keep the room at a manageable temperature by keeping the balcony door open at night...$4.00 for cold medication at the medical unit...thanks again Celebrity.