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Ruby Princess Review

4.5 / 5.0
Editor Rating
1914 reviews
5 Awards

Ruby: Princess Slipping?

Review for Ruby Princess to the Western Caribbean
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Andy91
10+ Cruises • Age 20s

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Sail Date: Feb 2014
Cabin:
Traveled with children

5-nt. Western Caribbean. Mini suite aft. 1st 5-nt. cruise, 7th Princess cruise, 2nd on Ruby. Relaxing itinerary with great weather. Mini suite aft / great cabin in good condition but starting to look dated or maybe overly familiar. Same Princess special slightly too thin mattresses that seem very comfortable the first night but are not comfortable by the third night. Did not notice any peeling paint or much rust. Ship seemed in excellent condition - a little wear here and there but constant work being done to clean / varnish, etc. We love these ships with their 5 pools, lots of open deck space, and wonderful promenade decks, and thiis was a warm and sunny cruise... but to us the overall product continues a slow slip into mediocrity. More regimented approach to almost everything - Princess is as formulaic as any other mass line but we experienced an inability to adjust or be flexible by staff at many levels throughout the cruise. Very "clunky" customer service and waiters who seemed more "trained" or following a specific set of instructions on what to say and do but with no idea as to why or how they were doing it. The food was really bad. The quality of ingredients, menus, and resulting product were poor in all areas - worse than during our last cruise on the Ruby two years ago and much worse than Emerald 4 years ago. This was particularly apparent in the main dining room and alarmingly so in the Horizon Court / Caribe Cafe buffet areas. Teen / kids program was bad but Princess seems to attract so few kids it is hard to blame the line for this - why bother putting effort into a program that attracts maybe 30 kids per cruise? Overall we had an OK time but we are looking for something more.

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