The Worst Cruise Ever: Norwegian Breakaway Cruise Review by balexander9
Overall Member Rating
The Worst Cruise Ever
Destination: Cruise to Nowhere
Embarkation: New York (Manhattan)
When we arrived at the terminal, I was told to stand by the blue Special Needs Sign. I wheeled my husband over there and stood waiting with a woman with a walker. We waited for a while and no-one came to assist us. That was pretty much the way the whole cruise went. I had to push my husband's wheelchair while pulling a suitcase (I am almost 70 years old) by myself. The did have help for two short legs of the trip but we for most of the time, there was no help, even when I asked for it.
The room was cold even though the heat was set all the way up. When I called for help, someone arrived about a half hour later and told me that the cabin was warm enough. It wasn't and More didn't actually become comfortable until the next day. The toilet often didn't flush. The first time that happened, I called downstairs and someone was sent up about a half hour later. The toilet flushed perfectly when he was there. He said that sometimes the toilet didn't flush when too many people were using the water on that line. That continued to happen often. I called to get blanket because it was still cold and was told they would be sent, but no-one came. I finally went out in the hall and was able to find someone to get my husband a blanket. The corridors are very narrow and were often obstructed by supply carts and laundry bags so that I couldn't get the wheelchair through. I asked for help but got none so I had to move the carts myself. As we were leaving the terminal, I had difficulty getting into the elevator with the wheelchair and our suitcase and asked the woman there if she could please hold the handle of the suitcase for a minute while I turned the chair around. She refused, saying that that was not her job. Seriously!!! The passengers in the elevator jumped to help me and expressed disbelief at the woman's attitude.
Overall, it seemed that there were too many people on-board for the resources available. I heard many people comment about the waits for seats in restaurants that they were closed out of tickets to shows. The description on the Norwegian Cruise of the 2 day Cruises to Nowhere on the Breakaway states that there is "complimentary room service" on those cruises. The daily printed schedules that were given out also said that room service was available. When I called for room service, however, I was told that there was no room service on 2 day cruises. Since my husband was exhausted, I had hoped to eat in the cabin but no such luck.
Customer Service was terrible. People rarely apologized for anything that went wrong and often didn't seem to understand what I was saying when I asked for something. We were sent a complimentary fruit bowl by someone from Guest Services when I made a complaint but most people didn't seem to care at all.
This was my first and last cruise on Norwegian Cruise Line. Less
Cabin review: Handicap Accessible9-700
I paid for a balcony room but we got on with a window only. Maybe this was all that was available because he needed a handicap accessible room but I believe I paid for a room with a balcony. Many things didn't work in the room - the window shade broke, the lights over the desk stopped working, the toilet often wouldn't flush. I also didn't like the way the lights were controlled because it wasn't possible to have just one light one while the others were off. The corridors were so narrow that it wasn't possible to get the wheelchair by when the housekeeping carts were out, which was often, and most of the time, I got no help when the passageway was blocked. I ended up moving the carts myself so that we could get by.
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Over all very disappointing!