Follow through on things said. This was my first Royal Caribbean cruise. Several friends who travel with RC have always told me that they are top of the line. So when our motorcycle chapter put together a cruise my husband and I decided to give you a try. Boy were we disappointed from day one. Before I disclose ALL the problems; I would like to praise to the highest extent our cabin Stuart. His name is Rolando. He was very helpful, very kind, and always polite. The only problem I can say against him is that I have long hair and he missed some in the bathroom under the sink one day. And the balcony had several hairs next to the glass. But he took pride in his job and was conscience. He helped me when I had a party in our stateroom for some friends. He should be commended for his outstanding work and customer relations.

Now the list of on-going problems:

First I was told that wheelchair would great me when I arrived. There were none available. When I requested assistance I was told to go inside to check in, I was escorted to the front of the line for security. Once inside and through security and proceeding to check-in, I was told to go back outside, back through security. I am diabetic and needed to eat since I had been traveling for several hours before boarding the ship. I was getting very sick since it was lunchtime and I had not been able to eat since breakfast. I just wanted to get on board so that I could eat. Once we were processed on the ship, which the lady who checked us in was very nice, she rushed understanding and seeing that I was not feeling very well. I went straight to Windjammer for lunch. The food was okay, but at that point food quality didn't matter to me. We then went to our room to rest and unpack. We walked in and there was a small amount of trash on the floor, the bathroom trashcan was hanging loose on the wall. The ac didn't work properly. It was either too cold or too hot. We tried to adjust to a comfortable setting but throughout the entire cruise I either froze or burned up, too hot! When I took a shower the first night the water was cold, no hot water. Yes, I turned it on and pushed the button and turned both handles. Still no hot water. This lasted for two days. Cold showers!! The toilet seat was loose when you sat on it. That was just the bathroom. The beds didn't stay together. My husband's knee and elbow would fall between the cracks when we cuddled. For the price we paid for a balcony room, there should have been a regular frig that kept things cold, not just a cooler. We were very disappointed with that amenity. Read more