Totally Disappointed by Cunard: Queen Mary 2 (QM2) Cruise Review by dber

Queen Mary 2 (QM2) 2
Member Since 2012

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Totally Disappointed by Cunard

Sail Date: December 2013
Destination: Transatlantic
Embarkation: New York (Brooklyn, Red Hook)
We booked this holiday cruise one year ahead under the impression of a grand and mighty ship and good services as advertised. It only proofed that big expectations, bigger disappointment.

The QM2 is a ocean liner as it claims, but it is not a cruise ship because the service, the rooms and the food are not up to the standard of a decent cruise ship. The inside layout of this huge ship is unexpectily small, once you are in the ship, you feel like you are in the small ship because of the small grand lobby, the narrow corridors and small staterooms. The only rooms that seems big is the ballroom (Queens Room) and the theatre (Illuminations). One can easily get lost because of the weird layout of the ship.

We have been cruising with other cruise lines before and weren't impressed by the overall service, entertainment and food of the QM2 as it was quite average comparing with other ships we had been on. Other passengers who cruised with QM2 before told us that the services More and entertainments, food were much better before. One told me about the unannounced New Year's eve midnight buffet, it turned out to be the best with a lot of food, ice sculptures...

Our stateroom was an inside one on deck 6, it is small, bland, worst of all, it is directly under the kitchen area and next to the laungry room and we could hear noises all night up to 3am in the morning, the noise stopped for two hours, and it started again at 5am. We could hear every activities took place in the kitchen. We complained after the first night and the noise continued on the second night, the front desk staff assured me that they had informed the staff of the kitchen to be "mindful" but no improvement was made. We requested to change room after two sleepless nights but we had to wait because the ship was fully booked and they couldn't do anything until we reached the first port of call. After all the fuss, on the 3rd night, they managed to give us a room for one night and finally moved us on the 4th night. We have not received any apology or compansation from the cruise line for the torture. The stateroom under the kitchen area is uninhabitable and I am sure they knew about it, but yet, it was sold to us and hope for the best.

The stateroom is showing its age, the bedding and towels are worn out, we found holes in the pillow cases and in the duvet. We also found blood stain in the duvet and unclean carpet when we boarded the ship. Although,the matter was taken care of immediately, but it shouldn't be there to begin with, it felt like we checked in to a budget hotel.

I took some fitness classes on Deck 1, the room was messy with randam equipments, ropes and boxes that didn't belong to a fitness centre, and it was filthy and the carpet was damp, I pointed it out to the instructor and she said the area is also used for embark and disembark purpose. I've never seen activity areas for guesses located at the working deck in any other cruise ships I've been on before.

There were some good about QM2, it is a true ocean liner, due to it's size, it sailed smoothly most of the time. It is definitely a good choice for crossing the Atlantic. It stayed in ports for a long time, so we don't need to rush at all.

To sum up, I will not cruise with any Cunard ships again unless sagnificant improvement are made. Less

Published 02/03/14
Helpful? Thank dber

Cabin review: 6255

This room is directly under the kitchen area of Queens Grill, constant noise from the the kitchen can be heard throughout the night. It is also next to the public laundry room, it's very noisy during the opening hours.

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