I would like to start by saying that i don't normally write reviews because i try not to mislead anyone or try to convince anyone otherwise from their initial feelings. with that being said, This was my 3rd cruise in 2 years as i instantly became addicted to cruising when i sailed May 2012 on the Carnival Dream with the same Eastern itinerary. I have to admit the NCL Epic is indeed a beautiful ship with gorgeous decor and design including the rooms which are a little small but cozy and more then enough space for the amount of time you should be spending on it lol

But the Customer Service was absolutely horrible. After Sailing with Royal Caribbean last Feb 2013 and was automatically decided that RC is the cruise experts I have been on 3 different cruises with 3 different companies and i must admit that NCL really disappointed me. Anytime we had a question the response was rather rude and almost as if you are bothering them. One the people in my party is a vegetarian and letting them know that at dinner was a bother to them and an excuse was always made as compared to RC and Carnival they would NEVER make you feel as if you were a bother. the layout of the ship was very difficult and the casino is huge. I believe it is the biggest casino at sea, now if you're a gambler, obviously you will enjoy that but the fact that it was the entire 6th floor was really hard to navigate through. Also, you are able to smoke in the casino but with it being open in the center to above and below decks with one being the TASTE dining room, not a very pleasant dinner with the smell of smoke.

EMBARKATION - Honestly pretty quick and easy and no line up at all, but the disappointing customer service began right there. She wasn't rude but wasn't all that friendly either. Read more