We looked forward to our cruise on board Thomson celebration, booking a cabin with a balcony.
When we embarked onto the ship we were immediately shown to our cabin, started to unpack when the cabin steward informed us it was not ready and could we come out of it.
Ok we thought we will go and have a drink while waiting, armed with our personal identity cards we presented to the barman - who put a charge for the drinks on it, although we were all inclusive. At reception we waited approx 20 mins to speak to someone, who could not seem to find our A.I. booking, however changed our cards. After an hour or two we returned to our cabin, but could not gain access, the cabin steward told us we had not been given door card, once that was sorted we found our safe would not open, however this was repaired very quickly.
Standards of cleanliness could be improved - see main cruise review