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Our first cruise on Royal Caribbean was this past November, sailing to the Bahamas out of Baltimore. Check-in went fairly quickly, and we were on the ship about 30 minutes after being checked in. We travelled with another family who also never sailed with RCL and all were curious to see the ship. Once onboard, we were taken back on how dirty and old the ship looked. We read it had undergone a renovation not long ago, but not sure what was renovated, as everything looked old. Only certain elevators worked and the wait for them was always long, only to find that when the doors opened, it was entirely full. There definitely is not enough elevators to handle the amount of passengers. We walked on the top outside deck before we sailed and saw a cup of spilled red juice that was dried up and the cup was stuck in it.....this cup remained there for almost the entire cruise, until one night it rained and it was gone the next day. The spa area was a joke, the steam spa in the women's spa was broken the entire cruise, we were told they were waiting for a part. The men's steam spa broke during the cruise and was never fixed. The rooms were just ok, sort of like a Motel 8 look. Crooked pictures hung on the wall and shabby, old looking curtains. We had a port hole room and, the caulking around the window on the outside was dried up and cracked, with pieces missing. The pillows were comfortable, but the mattress was very thin and uncomfortable, similar to sleeping on a cot. Room looked clean, but not sure if/how they sanitize their rooms. Our friends had a verandah stateroom and the curtains were the same old looking curtains. Their verandah door had a broken lock, so the door to the verandah could not be locked. They called maintenance to let them know, but no one ever came to fix it. This is a major risk factor if young children were to stay in this room. The shows were awful, we walked out on all but one of the shows. The speakers in the theater were crackling and you couldn't understand what was being said. Windjammer Buffet: Now for the worst...when we were at the buffet in the morning and afternoon, there was a male officer who would go around and clean the tables (it was always very over-crowded in the buffet area), and he would remove the dishes and then use the peoples dirty napkins to clean off the table!!! I find this to be totally disgusting and a sure way of spreading germs. There was an elderly gentleman who had coughed and sneezed into his napkin, when he left his table, this officer came over and wiped the table with the same napking that this man had sneezed and coughed into. One afternoon we were at the Windjammer buffet standing in line, and there were 2 crew members talking to this officer and they were looking at a female passenger and talking in another language; it was obvious that they were talking about this female passenger and they were laughing and talking back and forth to each other....very rude and uncomfortable feeling standing there and watching this take place! The melamine coffee cups were all stained brown with coffee, they needed to either be scrubbed clean or they should buy new cups. My husband brought me a cup of coffee and it still had red lipstick on it....disgusting! The Solarium: The white tiles in the solarium were filthy, never washed the entire cruise. There was coffee spills on the tiles that were there from the day we got on until the morning we got off. One evening, toward the end of the cruise, we all went to the solarium to get a drink and potato chips, but we were told they ran out of potato chips. While sitting there having our iced tea, I watched a woman fill up her "used" water bottles by putting the top of her bottle right into the spout of the water dispenser. There was an officer standing there watching her fill this used Deer Park water bottle and not saying anything to her; I went up to him and asked him of RCL allows this to happen...He replied "no." I told him it was a health hazard and a primary way to spread germs. This woman came back with a second bottle and started to refill it, and she must have heard me talking to this officer, as she said it was an "unused" bottle of water. Regardless if it was used or unused, it is an opportunity for other passengers to see this happen and for them to refill their used water bottles. This officer didn't comment to the woman as she was standing there filling her second water bottle....I looked at him and shook my head and walked away. I also noticed that they have hand sanitizer stations at the entrances to the restaurants, but do not enforce passengers to use it. Throughout the entire cruise, none of us saw any pride of ownership either with the officers or the crew staff! All in all, we couldn't wait to get off this ship and will NEVER sail with RCL again....if only for their lack of cleanliness and upkeep of their ship.

Grandeur Not So Grand!

Grandeur of the Seas Cruise Review by Mema2Hailey

1 person found this helpful
Trip Details
  • Sail Date: November 2013
  • Destination: Bahamas
Our first cruise on Royal Caribbean was this past November, sailing to the Bahamas out of Baltimore. Check-in went fairly quickly, and we were on the ship about 30 minutes after being checked in. We travelled with another family who also never sailed with RCL and all were curious to see the ship. Once onboard, we were taken back on how dirty and old the ship looked. We read it had undergone a renovation not long ago, but not sure what was renovated, as everything looked old. Only certain elevators worked and the wait for them was always long, only to find that when the doors opened, it was entirely full. There definitely is not enough elevators to handle the amount of passengers. We walked on the top outside deck before we sailed and saw a cup of spilled red juice that was dried up and the cup was stuck in it.....this cup remained there for almost the entire cruise, until one night it rained and it was gone the next day. The spa area was a joke, the steam spa in the women's spa was broken the entire cruise, we were told they were waiting for a part. The men's steam spa broke during the cruise and was never fixed.
The rooms were just ok, sort of like a Motel 8 look. Crooked pictures hung on the wall and shabby, old looking curtains. We had a port hole room and, the caulking around the window on the outside was dried up and cracked, with pieces missing. The pillows were comfortable, but the mattress was very thin and uncomfortable, similar to sleeping on a cot. Room looked clean, but not sure if/how they sanitize their rooms. Our friends had a verandah stateroom and the curtains were the same old looking curtains. Their verandah door had a broken lock, so the door to the verandah could not be locked. They called maintenance to let them know, but no one ever came to fix it. This is a major risk factor if young children were to stay in this room.
The shows were awful, we walked out on all but one of the shows. The speakers in the theater were crackling and you couldn't understand what was being said.
Windjammer Buffet: Now for the worst...when we were at the buffet in the morning and afternoon, there was a male officer who would go around and clean the tables (it was always very over-crowded in the buffet area), and he would remove the dishes and then use the peoples dirty napkins to clean off the table!!! I find this to be totally disgusting and a sure way of spreading germs. There was an elderly gentleman who had coughed and sneezed into his napkin, when he left his table, this officer came over and wiped the table with the same napking that this man had sneezed and coughed into. One afternoon we were at the Windjammer buffet standing in line, and there were 2 crew members talking to this officer and they were looking at a female passenger and talking in another language; it was obvious that they were talking about this female passenger and they were laughing and talking back and forth to each other....very rude and uncomfortable feeling standing there and watching this take place! The melamine coffee cups were all stained brown with coffee, they needed to either be scrubbed clean or they should buy new cups. My husband brought me a cup of coffee and it still had red lipstick on it....disgusting!
The Solarium: The white tiles in the solarium were filthy, never washed the entire cruise. There was coffee spills on the tiles that were there from the day we got on until the morning we got off. One evening, toward the end of the cruise, we all went to the solarium to get a drink and potato chips, but we were told they ran out of potato chips. While sitting there having our iced tea, I watched a woman fill up her "used" water bottles by putting the top of her bottle right into the spout of the water dispenser. There was an officer standing there watching her fill this used Deer Park water bottle and not saying anything to her; I went up to him and asked him of RCL allows this to happen...He replied "no." I told him it was a health hazard and a primary way to spread germs. This woman came back with a second bottle and started to refill it, and she must have heard me talking to this officer, as she said it was an "unused" bottle of water. Regardless if it was used or unused, it is an opportunity for other passengers to see this happen and for them to refill their used water bottles. This officer didn't comment to the woman as she was standing there filling her second water bottle....I looked at him and shook my head and walked away. I also noticed that they have hand sanitizer stations at the entrances to the restaurants, but do not enforce passengers to use it.
Throughout the entire cruise, none of us saw any pride of ownership either with the officers or the crew staff!
All in all, we couldn't wait to get off this ship and will NEVER sail with RCL again....if only for their lack of cleanliness and upkeep of their ship.
Mema2Hailey’s Full Rating Summary
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