Pretty bad experience: Explorer of the Seas Cruise Review by gregp12

Explorer of the Seas 2
Member Since 2014

Overall Member Rating

Pretty bad experience

Sail Date: December 2013
Destination: Eastern Caribbean
Embarkation: Bayonne (Cape Liberty)
This was our cruise #15 so we have some experience and had certain expectations. That last thing was a mistake, especially in the dining and entertainment parts.

Embarkation was smooth and we proceeded to our cabin. Our steward did not come to introduce himself like on Celebrity and many other cruises so we had to catch him. That was fine. We asked to separate our beds. It was eventually done a couple hours before bedtime but we attributed it to him being busy with all his charges and did not mind. The blankets though were huge, apparently cut for a combined bed and later on constantly spilled of beds. Otherwise the steward did a decent job. We were a little surprised that there were no shower caps, no body lotion, no small chocolate at night on our pillows and a tiny piece of cheapest soap. Steward never replaced it on his own, we had to ask for it each time. I guess these were his orders.

The biggest disappointment was food, both in Columbus dining room and at More Windjammer cafe. Very limited choice, with very little or no changes day to day and terribly cooked. We never experienced so badly prepared food on any other vacation, not on cruises and not on resorts. Even the replacement food we were given after complaints to Customer Relations was badly cooked. Most of our friends and us, being amateurs, cook a couple levels better. And a terrible smell in the cafe, like in cheap eatery! Waiting staff in the cafe were running like headless chicken, almost knocking people out. This stopped in 5-6 days, apparently after many complaints. Cheap food, little choice. Sushi offered only for dinner but never for lunch. Peculiar!

Shows were substandard, with dancers almost lazily moving. Amazing exception was a lead couple, Katia & Anton, which looked 3-4 levels above the rest. Guest performers were mediocre or below, with great exception of Greg London. Activities manager "Erky from Turkey" was absolutely incomprehensible due to heavy accent which he emphasized even more.

During the meeting with senior officers I brought our food complaints to the attention of the Hotel Manager, But he was in denial and arrogantly announced that their food preparation was "1000% better" than any given resort. He was delusional. More than a dozen passengers we spoke to supported us completely.

Not everything on this cruise was bad, It's a good ship. It was great itinerary. Service in the dining room was excellent, our waiter Alfonso Diaz from India was absolutely the best and so was his assistant. Apparently the engineering and navigation crews did a good job. The ship was clean. The Cruise Director Leigh from Australia was an awesome guy, very funny and charismatic, with great sense of humor = but not too good in supervising {or choosing) his team. Maybe it was due to budget restrains. The desire to cut cost is just showing on every step. And worst of all - the arrogance and denial of the Hotel Manager. Not good experience. Not sure if we ever step our feet on RC again. Less

Published 01/24/14

Cabin review: 6202

Rather good.

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