My family and I have not long returned from our 4th P&O Cruise on board Ventura from 21st Dec-5th Jan 2014 and unfortunately our expectations were not met and sadly we will not be back on a P&O Cruise.
I would like to let you know on how disappointed we all were and of how much the standards have dropped overall from our past visits onboard. The overall interior of the appearance of Ventura is now a bit of a let down, looking shabby, with carpets fraying and with stains and soiled marks.
The service from bar and waiter staff was very poor. They were extremely slow, unenthusiastic, and clearly not enough workers to comply to the amount of passengers onboard. On one occasion we waited fifty minutes to receive our drinks, we were in the theatre this evening and got our order in sharp but clearly were last to receive our drinks after I had to complain to the bar man. He brought my husbands and two daughters drinks but forgot my wine and had to run back to the bar to get it. By this point the Headliners Theatre Group were on there last song of the show…absolutely ridiculous!
The port side at Dominica looked as if we we're parked up by an industrial estate! The weather that day didn't help matters either as it poured most of the day and all excursions were cancelled.