RCCL's Jan. 4, 2013 Caribbean cruise on the Independence of the Seas marks a new low in my cruising experience. It is obvious that outside of the evening dining room, her workers are unhappy, grumbling, overworked , probably underpaid , & the ship is understaffed. Ugly behavior on the pools decks, guest service & concierge staff who repeatedly passed the buck on simple problems, staff that can barely understand or speak English, poor shops with overpriced, old merchandise, no dining room open on port days , asking for $$ at every turn of every venue, advertising prices of meals in specialty restaurants on dining room menus, hosts verbally hawking prices of fresh squeezed oj at breakfast in dining room, no one able to get my sick daughter an apple after 9:30 PM - unless we wanted to pay an additional 3.95 room service charge for it….really awful enough to motivate me to NEVER consider RCCL cruises again - Awful Service, Poorly trained, supervised staff….the brochure pics look nice, but when you share the space with thousands of other disgruntled passengers, the cruise turns into a cruise-from-hell: I am a Diamond member, but this will be last RCCL cruise for me. It is needs $$ to finance their new spectacular ships, but doesn't have the staff or service to create an acceptable cruise vacation.