Poorest Service & Public Venues ever experienced ! Avoid Independence: Independence of the Seas Cruise Review by grouten

Independence of the Seas 1
Member Since 2013
34 Forum Posts

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Poorest Service & Public Venues ever experienced ! Avoid Independence

Sail Date: January 2014
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
RCCL's Jan. 4, 2013 Caribbean cruise on the Independence of the Seas marks a new low in my cruising experience. It is obvious that outside of the evening dining room, her workers are unhappy, grumbling, overworked , probably underpaid , & the ship is understaffed. Ugly behavior on the pools decks, guest service & concierge staff who repeatedly passed the buck on simple problems, staff that can barely understand or speak English, poor shops with overpriced, old merchandise, no dining room open on port days , asking for $$ at every turn of every venue, advertising prices of meals in specialty restaurants on dining room menus, hosts verbally hawking prices of fresh squeezed oj at breakfast in dining room, no one able to get my sick daughter an apple after 9:30 PM - unless we wanted to pay an additional 3.95 room service charge for it….really awful enough to motivate me to NEVER consider RCCL cruises again - Awful Service, Poorly trained, supervised staff….the More brochure pics look nice, but when you share the space with thousands of other disgruntled passengers, the cruise turns into a cruise-from-hell: I am a Diamond member, but this will be last RCCL cruise for me. It is needs $$ to finance their new spectacular ships, but doesn't have the staff or service to create an acceptable cruise vacation. Less

Published 01/20/14

Cabin review: 9392

The cabin was fine but room service menu is poor & no room service after 10 PM unless you pay an additional $4.00 for it.

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Member Since 2013
34 Forum Posts
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