Very different from our previous cruises with Fred Olsen. Embarkation, a queue backed up onto the top of an escalator so that people coming up were falling over one another; need someone at the top of the escalator to prevent that happening. Weather was atrocious but that was not their fault. Very opportunistic, Even proper coffee chargeable! Some junior male staff chauvinistic and rude. Others polite and helpful. Daytime entertainment on port days for those unable or unwilling to go ashore was abysmal. Arranged Bridge for port days myself, provided score sheets and obtained cards with difficulty. Tipping automatically added to bill though one could opt out. This fact need to be made more noticeable in literature. Cabin maids very good but appeared overworked. Watched safety drill for crew when in port one day. Crew gathered at muster points but saw no evidence of instruction on how to evacuate obese, disabled people, people with walking difficulties or those who are generally slow. Plenty of those on board! Food not up to previous standard. New years eve, Haggis as main dish option - one small scoop haggis, one small scoop mashed potato, one small scoop mashed swede and a dribble of whisky! Unlikely to travel with FO again!