CUSTOMER SERVICE:

Upon debarkation, our luggage was handled very poorly. We had bought a $50 bottle of tequila from Puerto Vallarta and had it bubble wrapped and taped and was put in our luggage. We wanted to debark by taking our own luggage but they didn't allow us to since we had too much to carry. We were forced to use their zone debarkation where they man-handle your stuff and toss it around like cavemen. This, in theory, was the more convenient choice. We took our luggage home by car (no flights) and opened up the luggage to give our loved one the gift we had promised to find the glass smashed inside the bubble wrap. Pomegranate liquor seeped through our clothing and destroyed them. Hundreds of dollars of clothing were ruined because someone from Carnival could not treat our property with care.

We called Carnival customer service to see if there was anything they could do, since we didn't buy from their "recommended shop" they didn't cover it. Who buys from recommended shops anyway if you want something authentic? Their response was "You didn't open the luggage on Carnival property and report it upon debarkation, therefore we aren't liable for the damage." OK carnival.... Next time, I'll unpack on the curb like everyone else does? Read more