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Crystal Symphony Review

4.5 / 5.0
Editor Rating
323 reviews
50 Awards

Expected More from this Cruise Line

Review for Crystal Symphony to South America
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SandraHi
10+ Cruises • Age 60s

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Additional details

Sail Date: Nov 2013
Cabin: Deluxe Stateroom with Verandah

We had high expectations for our first Crystal Cruise. Boarding was a breeze, our room was fine. Staff on board quickly got to know our names and our favorite drinks. The trouble started when we would return to our room and smell heavy cigarette smoke. My husband and I spent the night coughing. This occurred for 3 days and then we asked our room stewardess about it. She said she would check with her supervisor. She returned to tell us that the people in the room next door were smoking. The smoke was being carried through the ventilator into our room. After this we complained to the front desk. The next day we were told that we could move our room. They had a room with a partially blocked view and one at the very back of the ship that we could have. We had paid a premium for our room and did not want to move to an inferior room. No compensation was offered and we refused. Subsequently we noticed that the smoker in the room beside us was a crew member which made us wonder why they did not move them instead. So we suffered the entire cruise inhaling second hand smoke and coughing through every night.

The ports we visited were also not very good. In the first port Barbados, we signed up for a snorkel and swim with turtles on one of the excursions. We were taken to a reef that was clearly dead and brown and had few fish, then the crew threw out some bread crumbs to attract a couple of turtles near us. The excursion was not good.

Our next port was Devils Island, which was the place of an old prison. Not much was left of it and it was hardly worth getting tendered to shore for.

Cabin Review

Deluxe Stateroom with Verandah

Cabin A3

Very close to front of the ship just behind the bridge. Balcony was a little bigger than most but could not see through side like the other ones. I think we felt the ship movement more but enjoyed being rocked to sleep.

10 Helpful Vote

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