We were first time cruisers and after years of wondering if cruising was for us decided to try. We booked through Flight Centre including all transfers and a trip to Rotorua. All were organised exceptionally well and there were no problems. The weather was consistent rain to start with and only improved in the last few days.
We had an Oceanview Balcony and it was perfectly acceptable considering how snug it was. Very clean and well maintained by the cabin steward, Garry Mudlong. The bathroom was very small but no less than we were expecting. After reading tips on Cruise Critic we took a power board and were very glad we did as it seemed strange to only have one power point in the cabin (or stateroom as they seem to prefer to call it).
The food was very good and well presented, although not all was to our taste (i.e. grits), but there was plenty of choice. The staff serving were very good indeed, but sometimes they didn't know when to leave you alone to eat your meal. After the meal and trying to drink coffee with an offer of refill before the previous mouthful went down did get a bit wearing as I would rather have finished the cup. A small criticism but all in all the service was excellent. At dinner we were put on a table with two couples including first-timers and veterans of cruising. After the initial introductions and pretty soon into the first meal we got on really well and their company was one of the highlights of the cruise.