We have just returned from a combined transatlantic crossing to New York and Caribbean cruise. We have sailed on QM2 a number of times over the years and were shocked but also saddened to see the state of disrepair, neglect and overall drop in standards. We were surprised to see that Cunard who heavily market on the ship's iconic history and tradition plus the famous White Star Service, would let things deteriorate so badly. The glossy Cunard brochures certainly do not reflect “What you see is what you get”.
Our balcony was covered in rust marks with paint flaking off everywhere including the frames of our deck chairs.
We were in cabin 6113 on deck 6. The cabin’s furniture and carpet looked worn and tired and did not reflect the décor of a luxury ship. The towels in particular were old, grey and threadbare with some having holes in them.