An older ship with signs of wear, customer service lacking on some fro: Coral Princess Cruise Review by Snert41

Coral Princess 3
Member Since 2012

Overall Member Rating

An older ship with signs of wear, customer service lacking on some fro

Sail Date: December 2013
Destination: Panama Canal & Central America
Embarkation: Fort Lauderdale (Port Everglades)
This was our fourth Princess Cruise in three years, and 14th cruise overall. For this experience, we were somewhat disappointed. Our mini suite was a good sized, but the furnishings were in need of replacing. For example, the sofa was dirty and cushions fairly beat up. Our room steward (Ramon), while seemingly pleasant, provided basic cleaning but nothing special. On embarkation day, I asked for robes, which he delivered that evening. Upon our arrival, the chairs and the hand railing on our balcony were filthy, and called Ramon's attention to it. He nicely explained that embarkation day was a difficult turnover day to get everthing done, but he would tend to it. However, the next day after he cleaned but never touched the railing or the chairs, I cleaned them all myself. But on day 4 of our cruise, Ramon entered our locked cabin while we were inside with the "do not disturb" sign in the door (ugh) and said he was there to clean the balcony. In fact, on a couple of occasions Ramon More walked unannounced into our cabin while we were there when our "do not disturb" sign was on our door.

Separately, mid cruise during an at-sea day, my husband lost his on board cruise ID card which you use for all purchases. He went to the customer service desk, and they issued him a new card. When he questioned what if someone found his old card, the attendant told him it would not work because the actual card had been deactivated in their computer system. My husband then questioned about the services on board where crew members simply jot down your folio number, rather than swipe the card. The crew member curtly stated that no one on board does that, and that all crew swipes through the card reader. At that point the crew member got an attitude as if my husband was bothering them. For the next few days, my husband and I chuckled with each other about how many times we both used our ship ID card when each crew member just jotted down our folio number without swiping it. Additionally, we daily checked our on board account. On the last night of our cruise, a CHARGE (not ours) for Sabatini's (specialty dining) for $25 showed up on my husband's account, Apparently whomever snagged my husband's lost card decided to use it and have a special dinner "on us"; and yes PRINCESS CRUISE LINES it was charged to us by your crew jotting down the folio number and not swiping the card as we had feared. Luckily, my husband caught it and promptly went to the customer service desk and disputed the charge, which they credited back to us. Perhaps your processes need to be revisited?????

For me, itt's not that passengers have issues while on board (that's assumed), it's how the cruise line deals with the customers that is our complaint. And the customer service desk crew on board the Coral Princess FAILED both on process and tone, to the point that we will select a different cruise line for our next cruise. Less

Published 01/08/14

Cabin review: B504

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