Disappointing: Marco Polo Cruise Review by 2kerrygold

Marco Polo 4
Member Since 2013

Overall Member Rating


Sail Date: December 2013
Destination: Europe - British Isles & Western
Embarkation: London (Tilbury)
This 3 day cruise to Ghent and Amsterdam for the Christmas Markets was our fifth time on the Marco Polo.

I can honestly say that if it had been our first time then it would have been our last.

Standards have gone down drastically: previous reviews of the same cruise are quite right.

The crew were 'new' having only been on board for 1-3 days we learnt. Practicing on the passengers who were on there for the dine/sleep events in port.

The standard of English was poor and the crew struggled to get things right.

The food was good but the timings at dinner in The Waldorf were out as it was nigh impossible to get to the show lounge in time for the performance after finishing dinner. The strain on the waiters was showing too.

I agree that the house white wine was awful - met with a shrug when we asked it there was another type available!

The main concern was of the way in which the lifeboat muster was administered. Not as before More when all life vests were checked individually when you put them on by a crew member with a list but haphazardly calling out numbers of cabins. Having experienced these before on the Marco Polo passengers were taken in line to their lifeboat stations under their assigned lifeboat and inspected by the safety captain before being 'dismissed'. This time we were just held in the lounge and not shown even which deck to go to. All very rushed and given the fire on the cross channel ferry recently passengers who were new to the Marco Polo would not know where to go as the new crew didn't know either!

There was sign of senior officers making sure everything was in order as before by walking through lounges and talking to passengers.

On the plus side - parking arrangements were very good and embarkation and disembarkation ran smoothly.

I sincerely hope that these issues are rectified by CMV to make the Marco Polo a very enjoyable lady of the seas again. Less

Published 01/06/14

Cabin review: 12

Good natural light from one window - plenty of wardrobe space and drawers.

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