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We sailed from Galveston on Dec 8th. The Navigator pales in comparison to our past cruises from Galveston on Mariner, Voyager and Rhapsody. On all our previous Royal Caribbean cruises, everything from the crew to the food to the entertainment was wonderful.. The ship itself is lovely and it was decorated for Christmas which was nice. There is a lot of art around the ship that is interesting and fun to look at. The public areas were clean and inviting. We enjoyed the steamroom and sauna and fitness center. We had a great time in Grand Cayman and Cozumel on DIY excursions. We walked around the port in Falmouth which is really just an extension of the ship with the same prices on everything. What we've seen of Jamaica during this and previous cruises is gorgeous so next time we will book an excursion to see more of it. On this cruise, we found the crew to be somewhat unfriendly and in some cases, rude. For instance man-handling (expensive) personal items when returning to the ship from port and saying things like "my time is valuable" when people on vacation weren't moving fast enough for them. While the service was good in the main diningroom, the food was good only the last night out of the seven; otherwise, it was not good at all and not even edible in some cases. People say food is subjective but one of our tablemates put her fork in her mashed potatoes, raised them as one solid inedible mass, waved it around and said "I just don't see how they could improve on these mashed potatoes".. we laughed until we cried because dressing up and sitting down at a beautifully set table, having someone place a napkin in your lap and then be served slop is just that absurd..and there was nothing subjective about it. Food at the Cafe Promenade was good for the most part. There was always a long line which we never experienced on other ships but I think people were hungry since the diningroom food was so bad. We ate at the Windjammer for lunch a time or two and the food was fine and about what you'd expect. Everything we ordered from room service was really good. We ordered breakfast a time or two and bistro burgers for lunch once and it was all as ordered and tasty. We did eat at Chops Grille one night and the food and service was top-notch. We had our reservations booked and paid for before we sailed and would highly recommend Chops. Our cabin was fine and our attendant did a good job. We had to call around to get ice a number of times but other than that, he did a good job and was friendly. While we are on the subject of ice, let me just interject that there seemed to be a shortage of ice on the ship. If you asked for ice for your tea at the Cafe Promenade, they told you to get it from the coffee bar. Seriously? The ice show is very entertaining even if you usually skip the theatre shows (like us). As far as other entertainment, it was pretty much non-existent after about 8 at night. The disco was closed which we didn't understand considering it just requires someone to spin records. At the same time last year, we were dancing the night away on a crowded dance floor in the disco every night on the Mariner. Only one hot tub was running in the main pool area and it was always packed. Even TV was sub-par. Lots of good things to watch if you understand Italian and German. Overall, this cruise was bad enough that my husband wants to cancel our two future cruises with Royal. I want to believe this cruise was just a fluke because it doesn't make sense to me how we could have such spectacular cruises from Galveston on the Voyager and Mariner for 3 years running and then experience this one that was such a dud. Someone in another review mentioned the ship is headed to dry dock and maybe that's why there are staffing, morale and management issues. I guess we'll all have our fingers crossed that dry dock fixes the issues with the Navigator. Who's going to spend a couple grand to find out?

Less than Stellar

Navigator of the Seas Cruise Review by Fishfish

Trip Details
We sailed from Galveston on Dec 8th. The Navigator pales in comparison to our past cruises from Galveston on Mariner, Voyager and Rhapsody. On all our previous Royal Caribbean cruises, everything from the crew to the food to the entertainment was wonderful..
The ship itself is lovely and it was decorated for Christmas which was nice. There is a lot of art around the ship that is interesting and fun to look at. The public areas were clean and inviting. We enjoyed the steamroom and sauna and fitness center. We had a great time in Grand Cayman and Cozumel on DIY excursions. We walked around the port in Falmouth which is really just an extension of the ship with the same prices on everything. What we've seen of Jamaica during this and previous cruises is gorgeous so next time we will book an excursion to see more of it.
On this cruise, we found the crew to be somewhat unfriendly and in some cases, rude. For instance man-handling (expensive) personal items when returning to the ship from port and saying things like "my time is valuable" when people on vacation weren't moving fast enough for them.
While the service was good in the main diningroom, the food was good only the last night out of the seven; otherwise, it was not good at all and not even edible in some cases. People say food is subjective but one of our tablemates put her fork in her mashed potatoes, raised them as one solid inedible mass, waved it around and said "I just don't see how they could improve on these mashed potatoes".. we laughed until we cried because dressing up and sitting down at a beautifully set table, having someone place a napkin in your lap and then be served slop is just that absurd..and there was nothing subjective about it. Food at the Cafe Promenade was good for the most part. There was always a long line which we never experienced on other ships but I think people were hungry since the diningroom food was so bad. We ate at the Windjammer for lunch a time or two and the food was fine and about what you'd expect. Everything we ordered from room service was really good. We ordered breakfast a time or two and bistro burgers for lunch once and it was all as ordered and tasty. We did eat at Chops Grille one night and the food and service was top-notch. We had our reservations booked and paid for before we sailed and would highly recommend Chops.
Our cabin was fine and our attendant did a good job. We had to call around to get ice a number of times but other than that, he did a good job and was friendly. While we are on the subject of ice, let me just interject that there seemed to be a shortage of ice on the ship. If you asked for ice for your tea at the Cafe Promenade, they told you to get it from the coffee bar. Seriously?
The ice show is very entertaining even if you usually skip the theatre shows (like us). As far as other entertainment, it was pretty much non-existent after about 8 at night. The disco was closed which we didn't understand considering it just requires someone to spin records. At the same time last year, we were dancing the night away on a crowded dance floor in the disco every night on the Mariner. Only one hot tub was running in the main pool area and it was always packed. Even TV was sub-par. Lots of good things to watch if you understand Italian and German.
Overall, this cruise was bad enough that my husband wants to cancel our two future cruises with Royal. I want to believe this cruise was just a fluke because it doesn't make sense to me how we could have such spectacular cruises from Galveston on the Voyager and Mariner for 3 years running and then experience this one that was such a dud. Someone in another review mentioned the ship is headed to dry dock and maybe that's why there are staffing, morale and management issues. I guess we'll all have our fingers crossed that dry dock fixes the issues with the Navigator. Who's going to spend a couple grand to find out?
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Cabin Review

Cabin 7662
The cabin was fine but the bed was too hard.
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