Not a great cruising experience: MSC Divina Cruise Review by vlad_kob

MSC Divina 3
Member Since 2014

Overall Member Rating

Not a great cruising experience

Sail Date: December 2013
Destination: Eastern Caribbean
Embarkation: Miami
Hi, not a first time cruiser, have an opportunity to compare MSC with Holland America we sailed a few months ago. Everything else being equal, I would choose HAL for my next cruise.

The Divina is an excellent ship, it is new and very comfortable, the cabin had a balcony, which was a big plus. Food was not as good as Holland America, though we were never hungry.

MSC does not offer Open Table choice for dinner, rather they assign you to 1st or 2nd seating regardless of your request. We were assigned 2nd seating, though I have specifically asked the booking agent for the 1st seating. Our first night on the cruise we did not go to the dining room, it was too late for my kids to eat. MSC has rectified the situation next day and we were assigned first seating. Though I would rather avoid this kind of issue all together: this is not something one looks forward to when sailing with a major cruise company.

I have two kids aged 9 and 14. My 9 year old enjoyed the More activities offered by the kids club, while my teenager complained about absence of things to do in the Youth club. He ended up going there only twice, while when cruising with HAL we hardly ever saw him during the evenings.

A few surprises came up at the end of the cruise: last day when arriving into Miami we were asked to vacate our room at 7AM. This meant waking up kids at 6AM - something no parent would rather do during vacation. Especially considering that our debarkation time was at 10:45. For 3 hours we were forced to spend 3 hours with our carry ons in the common areas of the ship.

For some inexplicable reasons MSC requires everyone to approach their Reception desk on board the ship to settle their accounts. No idea why guests would not be able to just leave their signed copy of the bill in their cabin if they have no questions as per their bill. Big waiting lines on the morning of the arrival day.

My biggest surprise came after the cruise: for some inexplicable reasons MSC has charged my credit card $200 more than I signed on the last day of the cruise (so much for being there in person!). My call to Customer Service did not yield any results, apparently all the bills and financial records are stored in the corporate office in Europe and US Customer Service is unable to help. The agent advised me to write an email to their Customer Service address, but was not able to give me any timelines or suggestions when I should be awaiting the response. Will see how this matter will be handled. But again, this is not something I was looking forward to when booking the cruise with MSC. Less

Published 01/06/14

Cabin review:

Read more MSC Divina cruise reviews >>
Read Cruise Critic’s MSC Divina Review >>

Compare Prices on MSC Divina Eastern Caribbean Cruises

Member Since 2014
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Skip X

See MSC Divina deals up to 82% off:

October Deals
MSC Divina 59% Loved It

14 Night Caribbean Cruise
See all MSC Divina Deals >>