Conclusion of Royal Faulty Towers on the high seas: Radiance of the Seas Cruise Review by Citizengastronaut
Overall Member Rating
Conclusion of Royal Faulty Towers on the high seas
Destination: Australia & New Zealand
Embarkation: Sydney (Australia)
We had problems with our stateroom as we first came on board, the cleanliness and maintenance was poor, the toilets were not working for three days in a row but the problem was attended promptly, fecal smells were permeating throughout most of decks. The ship Radiance of the seas is need of a good refurbishment , the only thing new in our stateroom was the flat screen TV. The experience that we had was very disappointing due the fact our concerns were not address straight away and the guest relations Manager just paid lip service to us and ignored us, the Hotel Director would not see us either and front office Manager. We couldn't wait to get off the ship on Sunday get our flight back home spoke to several other passengers on bus for the transfer Sydney Airport who had similar concerns and some stated that we would not cruise again with Royal Caribbean .
For my view point has a hospitality professional and having worked on cruise ship, they were no standard, no discipline on board especially for safety at sea during our drill, none of the senior officers could be seen during the busy periods, service was not provided, items on menus and wine list were missing or out of stock such champagnes and wines, security was extremely poor, rowdy drunk teenagers and adults on board. Less
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