Conclusion of Royal Faulty Towers on the high seas: Radiance of the Seas Cruise Review by Citizengastronaut

Radiance of the Seas 2
Member Since 2013

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Conclusion of Royal Faulty Towers on the high seas

Sail Date: December 2013
Destination: Australia & New Zealand
Embarkation: Sydney (Australia)
Faulty Towers on the high seas the conclusion was that we were wanting a family vacation for Christmas but got a poor and mediocre one as well very expensive . If we had gone to Hayman island Resort in the Whitsundays for a week for the monies spent we would have had great holiday. Royal Caribbean Radiance of the seas is not worth the monies that we spent plus ancillary & on board drinks, freshly squeezed juices US$12.00 .Café buffet food for breakfast and lunch was extremely of poor quality, burnt toast sitting under heat lamp hard as a rock, scrambled eggs pre-mix from large tetra pack, buffet breakfast soft boiled eggs overcooked and cold, the hot buffet most food items were not hot. Drink station in the Windjammer served juice concentrate terrible ,percolated coffee is barely drinkable, tea bag are of poor quality Jane had to use several to get any flavour for a tea . Breakfast when open in Cascades renamed Brasserie 30 was good at times if you order cooked breakfast it More was served hot,but otherwise of the same quality. Specialty restaurants which we paid extra fees for three persons were somewhat better Izumi was the outstanding one with Japanese fusion inspired, Giovanni's the Italian restaurant was also second best, the food was good for Italian food on a ship, Chops Grille which they call the finest steak on the high sea in the brochure was mediocre unable to cook our steaks the fillet Mignon medium came well done, and the rare fillet Mignon came medium but the least inspiring experience was the Samba Grill the food was mediocre and our son love the light seating our table for table service with different colours light.

We had problems with our stateroom as we first came on board, the cleanliness and maintenance was poor, the toilets were not working for three days in a row but the problem was attended promptly, fecal smells were permeating throughout most of decks. The ship Radiance of the seas is need of a good refurbishment , the only thing new in our stateroom was the flat screen TV. The experience that we had was very disappointing due the fact our concerns were not address straight away and the guest relations Manager just paid lip service to us and ignored us, the Hotel Director would not see us either and front office Manager. We couldn't wait to get off the ship on Sunday get our flight back home spoke to several other passengers on bus for the transfer Sydney Airport who had similar concerns and some stated that we would not cruise again with Royal Caribbean .

For my view point has a hospitality professional and having worked on cruise ship, they were no standard, no discipline on board especially for safety at sea during our drill, none of the senior officers could be seen during the busy periods, service was not provided, items on menus and wine list were missing or out of stock such champagnes and wines, security was extremely poor, rowdy drunk teenagers and adults on board. Less

Published 01/05/14
1 Helpful Vote

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Port and Shore Excursions

This is our third day at sea, we went to dine at the chop grill the experience was mediocre our steaks were not cooked correctly we asked for one rare steak and medium ,the medium came cooked well done , the rare steak came medium , you must remember all the specialty restaurant our an extra cost on top of your cruise. So far we have dined in the Italian restaurant Giovanni's Indian national pretending to speak Italian and saying buonasera, it is a joke but they are trying hard not their fault senior management. As i am writing this blog ,we are about to dock in Noumea in a industrial & commercial port and unable to walk in town, we must take a shuttle allocated and get tickets on deck 5.The cruise so far hasn't been what the brochures and travel agent describe has a great sailing experience but more of Faulty Towers on the high seas. We arrived in Noumea port which is a commercial port and not a cruise ship terminal at 8.00am as shuttle bus took us near the centre of town to tourist info centre from there you may do what you like not much in town but a walk along to the Baie Des Citrons or Lemon Bay in English and Anse Vata is recommended. We had lunch at les 3 Brasseurs a brasserie over looking the bay and stop at the local hypermarket Casino in the centre of town the hours flew very quickly before you have get back on board by 4pm.Overall experience is B- do not go shopping this isn't the Paris of the pacific you will disappointed.
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