Our 3rd consecutive Christmas cruise, we thought we would be kicking it up a notch going from our previous cruises on the Carnival Conquest to a more $$$ trip on the the NCL Jewel. We were disappointed in finding both the cabin and bath much smaller than on our similar class Carnival cruises. The service and interaction with our cabin steward was also lacking. I don't ever recall being called by name.

The carpet in the cabin was worn, dirty and in need of replacement.

The hallways were narrower then on any ship we have ever sailed on, and the one to our room was frequently cluttered with ice chests, totes of cleaning supplies and carts of towels making passage difficult. Read more